Dymo 18949 manual Troubleshooting the LabelMANAGER PC, Status light is not green, Tape is jammed

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Service and Support

Troubleshooting the LabelMANAGER PC

Your LabelMANAGER PC has been designed to perform to the highest standards. However, if you experience difficulties when operating the printer, try to determine the problem by checking the information provided in this section.

The status light is not green

The table below shows the status light conditions and the action that will correct the problem.

Color

Meaning

Action

 

 

 

Green

Normal state

No action.

 

 

 

Solid Red

USB connection

Make sure the USB cable is tightly connected to the printer and

 

not detected

the USB port. If using an unpowered USB hub, you may not

 

 

have enough power available. Try using a powered USB hub.

 

 

 

Flashing Red

Motor is jammed

Remove the tape cassette.

 

 

Make sure tape and ribbon are taut.

 

 

Re-insert the tape cassette.

 

 

 

Alternating Red

Communications

Unplug the power cable from the printer.

and Green

Error

Wait 10 seconds and reconnect the power cable.

 

 

 

 

 

No Light

No power

Make sure the power cable is tightly connected to the printer

 

 

and plugged into a powered outlet.

 

 

 

LabelMANAGER PC is not printing

Check the following:

The AC adaptor is properly connected to the unit, plugged into the wall outlet, and the status light is green.

The USB cable is properly connected to the unit and the PC.

The tape cassette is installed correctly.

LabelMANAGER PC has poor print quality

Check the following:

The tape cassette is installed correctly.

The print head is clean. See “Cleaning the LabelMANAGER PC” on page 17.

The tape cassette color setting matches the tape cassette in the printer. See “Tape Cassette Color Setting” on page 14.

Tape is jammed

If the tape appears jammed, do the following:

1Carefully lift out the tape cassette and remove the jammed tape.

2Turn spool clockwise to tighten.

3Cut off excess label tape.

4Refit or replace tape cassette.

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Contents User Guide Declaration of Conformity Contents Page Installing LabelMANAGER PC Registering the SoftwareLabelMANAGER PC Window Select Start Programs LabelMANAGER PC LabelMANAGER PCEdit Menu Ordering Tape Cassettes Getting HelpMaking Labels Designing a LabelMaking Labels Adding Borders Adding Special CharactersAdding a Date and Time Stamp Adding Graphics Printing Vertically Printing Labels from a ListSpreadsheet Text Text File Multi-Line Text from a Word ProcessorPrinting Multiple Labels Using Smart Paste Printing from Other Applications Print Settings Tape Cassette Color SettingContinuous Mode Printing Making Labels Service and Support Cleaning the LabelMANAGER PCLabelMANAGER PC is not printing Troubleshooting the LabelMANAGER PCStatus light is not green LabelMANAGER PC has poor print qualityTechnical Support Contacting DymoService and Support Technical Specifications Technical Specifications Index