Onkyo TX-DS797 Troubleshooting guide, Video and Audio, If one of the messages shown below appears

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Troubleshooting guide

VIDEO and AUDIO

Desired picture does not appear.

•Improper connection.

➞Check the connection again. Insert the plugs and connectors completely.

No OSD Menu display.

•Improper connection.

➞Check connections.

•OSD Menu is displayed when monitor is connected to VIDEO or S VIDEO of MONITOR OUT.

➞Confirm connections (see page 18).

No sound, or sound of the selected source is not heard.

•Input Setup menu settings are incorrect. ➞ Check settings (see page 33).

No picture appears on the TV screen (or monitor).

•TV (or monitor) is not set to receive the output signals from the receiver.

➞Set the TV (or monitor) to the receiver input.

•Video cable is not connected securely.

➞Check connections.

•You have connected to the COMPONENT VIDEO connectors but the TX-DS797 is not set properly.

➞Check the Video Setup submenu of the Input Setup menu (page 35).

REMOTE CONTROLLER

Front panel controls function but remote controller controls do not.

•No batteries in remote controller.

➞Insert batteries.

•Batteries have worn out.

➞Replace batteries.

•Remote controller is not pointed at the remote sensor of the TX- DS797.

➞Point the remote controller at the remote sensor of the TX- DS797.

•Remote controller is too far from the TX-DS797.

➞Operate the remote controller within 16 feet (5 meters).

•Remote controller is functioning in a different mode

➞Press the RCVR MODE button.

OTHER

LATE NIGHT function cannot be used.

•Playback source is not Dolby Digital encoded.

➞Check that the DOLBY DIGITAL indicator lights up on the display.

Re-EQ function cannot be used.

•Listening mode is set to Theater-Dimensional, Direct, PL II Music, or Neo:6 Music.

➞ See page 43.

Parameter cannot be set for Front Effect etc.

•Parameter may not be able to be set depending on the listening mode.

➞ See table on page 43.

Multichannel audio is not output.

•To listen to multichannel audio, “Yes” must be selected in the “Multichannel” in the Multichannel setup sub-menu of the Input Setup menu. Also, it is necessary to select Multichannel with the AUDIO SELECTOR button.

➞Check that the component is connected to the MULTI CHANNEL INPUT port and check the Setup menu settings.

Components in remote zone (Zone 2) do not operate properly.

•Components are incorrectly connected.

➞Check connections.

•Objects are interfering with remote controller signals.

➞Move inferring objects away from path of remote controller signals.

If one of the messages shown below appears

“Not available with headphones use”

The operation is not allowed because headphones are plugged into the TX-DS797.

“Not available with Multichannel use”

Cannot be used while the multi-channel output is being used.

“Not available in this Sp Config”

Will not work with the current speaker configuration settings.

“Not available in Zone 2 mode”

The operation is not allowed because the Zone 2 mode is turned on.

“Only available with Dolby D”

No setting other than Dolby Digital can be set.

“Not available in this Listening mode”

Will not work with the current listening mode.

“Not available with this signal”

The listening mode cannot be selected with the current input source.

“Not available with Muting”

Will not work because the muting is activated.

“Zone 2 is not On”

Will not work because the Zone 2 has not been turned on.

Also refer to the respective instruction manuals of the compact disc player, DVD player, video cassette recorder, TV monitor, etc., that compose your entertainment system.

The TX-DS797 contains an internal microcomputer that performs high-level operations. However, on extremely rare occasions, noise or interference from an external source or static electricity may cause faulty operation. If this occurs, unplug the power cord from the wall outlet, wait five or more seconds, and then plug it back in. This should correct the situation.

*To reset the surround mode and other settings to the factory default settings, hold down the VIDEO 1 button with the TX- DS797 turned on and then press the STANDBY/ON button. “CLEAR” appears in the front display and the TX-DS797 enters the standby state.

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Contents TX-DS797 Avis Important SafeguardsPrecautions Contents Contents Supplied accessories FeaturesSetting the Voltage selector Worldwide models only Before using this unitUsing the remote controller Installing the remote controller batteriesFront panel Front panel facilitiesFront panel display Front panel facilities Remote controller Remote controller Digital INPUT/OUTPUT coaxial and optical Rear panel facilitiesImproper connection Inserted completely Coaxial cable3 4 Rear panel facilitiesIR IN/OUT Remote ControlVideo IN/OUT Multi Channel InputConnecting a turntable PH Connecting your audio componentsConnecting a compact disc player CD ConnectionsFlow of the video signals is as follows Connecting your video componentsConnecting a DVD player DVD Signal flow Audio connection cable Left white Right redConnecting a video cassette recorder Video Connecting video camera, etc Connecting a television monitor or projectorVideo 5/VIDEO CAM Input Ideal speaker configuration Connecting speakersMinimum speaker configuration for surround sound playback Speaker placementConnecting speakers Connecting speakersConnecting the speaker cable Connecting a subwooferWhen using the Zone 2 OUT terminals Connecting the remote zone Zone 2 speakersConnect the TX-DS797 to the monitor for the remote zone Remote Zone ZoneOther component From connecting blockPower Connecting the powerSTANDBY/ON Stdby RcvrConnecting the included antennas Connecting antennasConnecting the AM antenna cable Assembling the AM loop antennaConnecting an FM outdoor antenna Connecting antennasConnecting an AM outdoor antenna Directional linkageBasic Menu Setup menusAdvanced Menu Navigating through the Setup menu Setup menusPress the Setup button Hardware Setup menu Hardware SetupIR in Setup sub-menu Speaker Impedance sub-menuSpeaker Setup menu Speaker SetupSpeaker Config sub-menu Speaker Distance sub-menu Speaker SetupCalibrating the speaker levels Level Calibration sub-menuLeft RightBass Peak Level Limiter Bass Peak Level Bass Peak Level Manager* sub-menuPeak Level Input Setup menu Input SetupDigital Setup sub-menu Initial settings for each input sourceMultichannel Setup sub-menu Input SetupDigital Format Last Valid enables the source last selected The source that Video Setup sub-menuVideo Component VideoIntelli Volume Intelli Volume sub-menuCharacter Input sub-menu Character DisplayRelationship between input source and listening mode Listening Mode Preset sub-menuListening Modes Input source signalsDTS-ES Discrete DTS Neo6DTS-ES Matrix THX CinemaAudio Adjust Setup menu Audio AdjustAudio Adjust Surr Mode Analog/PCM Surround SetupSurr Mode D.F.2ch Pro Logic II Music DimensionDecoder THX SetupTHX Surround EX Dolby D Front EffectPreference Volume Setup sub-menuPreference menu OSD Setup sub-menu Headphones Level Setup sub-menuPreference OSD Position sub-menuListening to a stereo radio station FM mode Tuning into a radio stationFM Mode Tuning Listening to Radio BroadcastsErasing a preset radio station Presetting a radio station Selecting a preset radio stationMemory FM Mode Enter Listening to Radio BroadcastsListening to RDS broadcasts European models only What is RDS?PTY program types in Europe Listening to RDS broadcasts Preset RT/PTY/TP EnterDisplaying Radio Text RT Performing a TP scanListening with headphones Adjusting the bass and trebleEnjoying music or videos with the TX-DS797 Temporarily turning off the soundDirect Setup Enter Changing the listening modeEnjoying music or videos with the TX-DS797 Entering names for input sources and tuner stationsAdjusting the brightness of the front display Switching the displayUsing the sleep time remote controller only Temporarily changing the speaker output levelsDirect Master Volume Changing the audio modeEnjoying the multichannel output AudioSelecting an input source using the remote controller Playing music using the buttons on the TX-DS797Enjoying music in the remote zone Zone 2 OFFREC OUT Recording a sourceStart recording at the recording component as desired Press the CD input source buttonCalling up a preset radio station Using remote controllerOverview Controlling an Onkyo cassette tape deckDisc Stdby CD Mode Using remote controllerPress the CD Mode button Controlling an Onkyo CD playerControlling an Onkyo DVD player On Stdby MD Mode SAT, CABLE, VCR, and TV Mode buttonsPress the MD Mode button Controlling an Onkyo MD recorderLearning a pre-programming code When entering the code of Onkyo DVD playersLearning a pre-programming code DisplayPre-programming codes Learning a pre-programming codeDVD CableDVD Mode DVD Player Mode Operating your programmed remote controllerSAT Mode Satellite Tuner Mode Cable Mode Cable ModeVCR Mode VCR Mode Operating your programmed remote controllerTV Mode TV Mode On Stdby VCR Mode VOL TV/VCR MutingLight Direct Mode Macro Macro Programming procedurePage Erasing all the commands programmed under a Mode button Erasing the programmed command from one buttonPress and release the same Mode button again SEND/LEARN indicator Mode buttonsWhat is a Macro function? Using a Macro functionMode Macro Programming a Macro functionRcvr CD Mode Using a Macro functionProgramming the Direct Macro function Running a Direct Macro functionPress the Mode Macro button again Erasing a macro from the Mode Macro buttonErasing a direct macro from the Direct Macro button Direct MacroMacro mode programming memo Erasing all commands and macros that have been programmedOn Stdby Enter OperationAmplifier Section Tuner Section SpecificationsTroubleshooting guide Video and Audio Troubleshooting guideIf one of the messages shown below appears Memo Memo Onkyo Europe Electronics GmbH Onkyo U.S.A. Corporation

TX-DS797 specifications

The Onkyo TX-DS797 is an iconic AV receiver that has left a lasting impression on home theater enthusiasts since its release. Known for its robust performance and extensive feature set, this receiver is designed to deliver an immersive audio-visual experience that can elevate any entertainment setup.

One of the standout features of the TX-DS797 is its impressive multi-channel amplification system. With a power output of 100 watts per channel, the receiver can drive a wide range of speakers, providing dynamic sound that fills the room. This power is complemented by Onkyo’s Wide Range Amplification Technology, which ensures clear and accurate sound reproduction across various frequencies. The receiver supports Dolby Digital, DTS, and THX audio formats, making it suitable for both movies and music.

The TX-DS797 is equipped with multiple inputs and outputs, allowing for extensive connectivity options. It includes six composite video inputs, three S-video inputs, and two component video inputs, making it easy to connect various devices such as DVD players, gaming consoles, and satellite receivers. Additionally, the receiver features a built-in AM/FM tuner and supports recording outputs, giving users the flexibility to manage their media.

In terms of audio processing, the TX-DS797 boasts a 24-bit/192 kHz DAC, ensuring high-fidelity audio playback. The receiver also supports various audio codecs, providing users with a diverse listening experience that caters to different preferences. The inclusion of the Onkyo’s proprietary DSP (Digital Signal Processing) allows for accurate simulation of different sound environments, enhancing the immersion during movie watching and music listening.

Furthermore, the TX-DS797 is designed with user convenience in mind. Its intuitive on-screen display makes navigation through various settings and configurations a straightforward process. It also comes with a remote control, allowing users to manage their audio-visual setups from the comfort of their couch.

With a sleek and modern design, the Onkyo TX-DS797 not only performs well but also adds an aesthetic appeal to any home theater environment. It offers an excellent balance of power, versatility, and advanced technology, making it an enduring choice for audiophiles and casual listeners alike. Whether you are watching a blockbuster film or listening to your favorite music, the TX-DS797 delivers an exceptional performance that is hard to beat.
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