Troubleshooting, Symptom, Possible Solutions

Troubleshooting

Symptom	Possible Solutions
No power	• Verify the power cord is properly connected to the power outlet and to the monitor.
	• Verify the power switch is ON and that the Power button on the remote or keypad has
	been turned on (the front LED should be white).
	• Plug another electrical device to the power outlet to verify that the outlet is supplying
	the proper voltage.

The monitor shuts down suddenly	• Verify that a source is active.
	• The monitor may have overheated. Remove any objects blocking the vents.
	• Review the Windows power settings of the monitor.
No image	• If attempting to display an external source, see “No image from external source” below.
	• Verify that the monitor is turned on (the front LED should be white).
	• Verify that the monitor's PC is turned on (the PC LED on the back of the monitor should
	be solid green).
No image from external source	• Verify that the source is correct by reviewing the Settings>Input Source menu.
	• that connections between the source and the monitor have been made correctly.
	• Verify that the cables are in good condition.
	• Verify the correct input source is selected and that the input signal is compatible with
	the monitor.
The colors on the monitor do not	• Adjust the Color and Tint settings in the Picture menu.
look right	• Reset the picture settings.
	• Verify that connections between the source and the monitor have been made correctly.
	• Verify that the cables are in good condition.
No touchpad activity with external	• Verify that the USB B to USB type A cable is plugged from the laptop into the monitor
computer	correctly.
	• Verify that the laptop’s operating system is Windows® 7. (The monitor touchpad does
	not support any other operating systems.)
Touchpad functions are not function-	• Remove all objects placed on the lip of the monitor and/or within 2” of the touchpad
ing consistently	screen.
	• Power the device off and back on after a few seconds. Re-booting the device helps the
	touchpad to re-synchronize.
Remote is not working	• Make sure the batteries are installed in the proper orientation and are not dead.
	• Verify the remote is turned on (the button is on the bottom of the remote).
	• Verify you are pointing the remote at the table and are within 26’ (8m) and 30 degrees
	(horz/vert) of the sensor.
	• Verify that the IR Control setting in the Advanced Option OSD menu is set to Normal.
Keypad and/or mouse is not working	• Make sure the batteries are installed in the proper orientation and are not dead.
	• Press the Connect button on the bottom of the keypad.
	• Verify the USB adapter is installed into the monitor's USB port.
	• Verify that the Keyboard Control setting in the Advanced Option OSD menu is set to
	Unlock.

INF7011 Hardware Guide

Page 31

INF7011 specifications

The InFocus INF7011 is a versatile interactive display designed for educational and business environments, combining advanced technology with user-friendly features to enhance collaborative learning and presentations. This display boasts a 70-inch screen with a 4K Ultra HD resolution of 3840 x 2160 pixels, delivering sharp, vibrant visuals that bring presentations to life. The larger screen size is ideal for both classroom settings and conference rooms, facilitating group engagement and interaction.

One of the key features of the INF7011 is its multi-touch capability, supporting up to 20 simultaneous touch points. This allows for fluid and intuitive interaction, making it easy for multiple users to collaborate on projects, annotate documents, or participate in interactive lessons. The display uses projected capacitive technology, which provides a smooth and responsive touch experience, akin to modern smartphones and tablets.

The INF7011 is equipped with various connectivity options to support a wide range of devices. It includes HDMI and VGA inputs, USB ports, and an Ethernet connection, allowing users to easily connect laptops, tablets, and other peripherals. The display also incorporates wireless sharing technologies such as Miracast and AirPlay, enabling seamless screen sharing from mobile devices without the need for cables.

In terms of software, the INF7011 comes pre-loaded with a variety of interactive tools and applications. It includes powerful annotation features that allow users to highlight, draw, and write directly on the screen during presentations. Additionally, the display supports popular educational applications and video conferencing tools, further enhancing its functionality for both teaching and business meetings.

The INF7011 is designed with a sleek, modern aesthetic, featuring a narrow bezel that maximizes the display area. Its durable construction ensures longevity, while the anti-glare glass surface reduces reflections and enhances visibility in bright environments.

Energy efficiency is another notable characteristic of the InFocus INF7011. The display meets modern energy standards, helping users reduce their environmental footprint and lower operating costs. With its combination of cutting-edge technology, extensive connectivity options, and user-friendly design, the InFocus INF7011 represents an outstanding choice for anyone looking to enhance their interactive and collaborative experiences.