IBM Partner Pavilion PROJECTOR E400 Appendix D. Service and Support, Online technical support

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Appendix D. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www.ibm.com/pc/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www.ibm.com/pc/support and click Support Phone List.

Country or Region	Telephone Number	Country or Region	Telephone Number

Argentina	0800-666-0011	Malaysia	03-7727-7800

Australia	1300-130-426	Mexico	001-866-434-2080

Austria	01-24592-5901	Netherlands	020-514-5770

© Copyright IBM Corp. 2004

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Contents IBM E400 Projector Page IBM E400 Projector Page Contents Iv IBM E400 Projector User’s Guide Safety information Vi IBM E400 Projector User’s Guide Service General safety informationPower cords and power adapters Plugs and outlets Extension cords and related devicesBatteries Heat and product ventilation CD and DVD drive safetyIBM E400 Projector User’s Guide Registering your option Xii IBM E400 Projector User’s Guide Xiii PrefaceXiv IBM E400 Projector User’s Guide Introduction Figures below show the features of the projectorTop view of projector Top view of the control buttons and LEDs on the projector Bottom view of the projector Starting and shutting down the projector Setting up the projectorPositioning the projector Adjusting the projector heightDiagonal screen size Image Width Image height Adjusting the zoom, focus and keystoneAdjusting the volume Connecting devices Connecting devices to the projector2IBM E400 Projector User’s Guide Using the remote control Using the projector featuresInserting the remote control batteries Operating range Projector and remote control buttons4IBM E400 Projector User’s Guide On-Screen Display menu controls Setting the OSD languageNavigating the OSD Quality menuDescription Default Input Gamma Brightness Properties menu Options menu Setup menu Secam Description Information menuCleaning the lens Appendix A. MaintenanceReplacing the projection lamp 2IBM E400 Projector User’s Guide Using the security slot Resetting the lamp timer4IBM E400 Projector User’s Guide Problem Solution Appendix B. TroubleshootingLamp-ready LED number of flashes Explanation Projector LEDsTable B-3. Power LED error messages 4IBM E400 Projector User’s Guide Following are specifications for the IBM E400 projector Appendix C. Specifications2IBM E400 Projector User’s Guide Online technical support Appendix D. Service and SupportTelephone technical support Country or Region Telephone Number What this Warranty Does not Cover What this Warranty CoversPart 1 General Terms What IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesAmericas Argentina Part 2 Country-unique TermsBrazil Canada North AmericaUnited States Asia Pacific AustraliaIndia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaMalaysia JapanNEW Zealand PEOPLE’S Republic of China PRCEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUSpango Valley Greenock Scotland PA 16 OAH France EgyptHungary GermanyIreland Slovakia Items for Which IBM is Not LiableSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland United KingdomWarranty Period Part 3 Warranty InformationE400 Projector E400 Projector Lamp Country or Region Telephone Number 18IBM E400 Projector User’s Guide Appendix F. Notices Electronic emission notices TrademarksFederal Communications Commission FCC statement Avis de conformite a la reglementation d’Industrie Canada Industry Canada Class B emission compliance statementDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC Appendix F. Notices F-5 6IBM E400 Projector User’s Guide Page Part Number 73P2776