Technicolor - Thomson 300 Series manual Normal operation, During a session, USB bus congestion

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5 Troubleshooting

Normal operation

In this state the USB LED is assigned to the downstream (RX) data channel (towards the

during a session

USB connection).

 

The ADSL LED is assigned to the upstream (TX) data channel (towards the ADSL

 

channel).

 

Both LEDs stay green. When an ATM cell is processed in a channel, the associated LED

 

will go off for a short time.

USB bus congestion

 

The USB LED flashes red during a session in case of USB bus congestion.

Solution table

Indication & Problem

Solution

 

 

Speed Touch™ USB

Verify the SpeedTouch™ connections.

does not work:

Check if the SpeedTouch™'s cord is damaged in any way.

No LEDs light up.

When using a portable computer in battery mode, it is

There is no power

possible that its USB port is not powered. Refer to the

supplying connection.

portable's User's Guide for more information.

 

Check if the SpeedTouch™ is not connected to a

 

low-powered USB hub port. Refer to the USB hub's

 

User' Guide for more information.

 

 

Speed Touch™ USB

Verify your computer is running one of the supported

installation failed.

OSs and that it meets the according minimum require-

 

ments.

 

Check whether the SpeedTouch™ is not connected to a

 

low-powered USB hub port. Refer to the USB hub

 

User's Guide for more information.

 

 

USB LED flashes red, or

Your USB port congests, meaning that too much traffic is

stays solid red.

passing through the port. Avoid using multiple high

 

speed USB devices, e.g. scanners, speaker, etc. during

 

heavy duty, e.g. a data download.

 

 

Both USB LED and

Power On Self Test (POST) failed. Check whether the

ADSL LED are solid

connections are correctly made.

amber.

 

 

 

40

3EC 36714 BAAA TCZZA Ed. 01

 

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Contents SpeedTouch Page SpeedTouch USB/330 Short Title CD-UG STUSB/330 R2.0 PPP en Status ReleasedChange Note PeckelbeenS Contents Troubleshooting SpeedTouchUSB and SpeedTouch330 Introduction SpeedTouchUSB and SpeedTouch330 IntroductionSpeedTouchUSB and SpeedTouch330 Introduction Get Acquainted to the SpeedTouch Get Acquainted to the SpeedTouchThis chapter This chapter contains the following topics Topic First Steps What You Need SpeedTouch SupportFirst Steps Adsl and telephone service What You NeedSpeedTouch Support Microsoft OSs See SpeedTouch for Microsoft Windows onMac OSs See SpeedTouch for Mac OS on Step ActionSpeedTouch for Microsoft Windows Topic Installing the SpeedTouch Using the SpeedTouchSpeedTouch for Microsoft Windows Installing the SpeedTouch Touch installation Welcome to SpeedTouch setup window pops upCD-rom drive ApplicationStep Action Step Action SpeedTouch on You through the installation procedure Proceed with the installation procedureInstallation of the SpeedTouch software and applications Connect the SpeedTouch to the Adsl wall socket and the PCUsing the SpeedTouch How to make a Proceed as follows Connection Step ActionMessage pops up System tray Message Description IconIs provided by your Service Provider As a result the SpeedTouch Dial-up window pops upNot available Click ConnectHow to release a Proceed as follows Connection Step Action 3EC 36714 Baaa Tczza Ed SpeedTouch for Microsoft Windows SpeedTouch for Mac OS SpeedTouch for Mac OSMac OS X Mac OS10.x Mac OS Installation for Mac OS8.6 and Mac OS9.xSpeedTouch installation Step Action Click OK to proceed Click Install to proceedInstaller Step Action Installation for Mac OS X Mac OS10.1 SpeedTouch software installation Step ActionProvide Name and Password or Phrase and click OK to proceed Continue to proceedSoftware License Agreement screen pops up Agree to proceedSpeedTouch hardware installation Step Action Field. All other fields may stay empty From the list of modems select the Null Modem Touch configuration, no changes are needed in this panelLeave the other modem settings unchanged Using the SpeedTouch Using the SpeedTouch in Mac OS8.6 and Mac OS9.x Icon colors device SpeedTouch status icon color DescriptionSpeedTouch for Mac OS How to make a Proceed as follows Which is provided by your Service Provider Click ConnectConnection Step Action Internet3EC 36714 Baaa Tczza Ed Using the SpeedTouch in Mac OS X Mac OS10.x SpeedTouch status icon color DescriptionHow to make a Configuration field Click ConnectHow to release a Double-click To open the Internet connect applicationStep Action SpeedTouch for Mac OS Troubleshooting TroubleshootingPhase Color TimingSolution table Indication & Problem Normal operationDuring a session USB bus congestion