Technicolor - Thomson TG585 v7 manual Setup wizard Troubleshooting

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7Troubleshooting

7.1Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the Thomson Gateway

48	E-DOC-CTC-20080118-0003 v3.0

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Contents Setup and User Guide Page Thomson TG576 v7 and TG585 Trademarks Contents Troubleshooting Adding Rules For The Address Based FilterDocumentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation IntroductionComputer requirements DSL servicePreliminary Steps Internet connection detailsGuided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourStatus LEDs Power LEDWireless LED Ethernet LEDBroadband LED Internet LEDWPS Button LED WPS LEDEthernet LEDs LED Status DescriptionAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Components MenuLanguage bar Login sectionContent pane Location barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Connecting Your Wireless Client via WPS WPS button LED is solid greenWPS button LED is blinking red Troubleshooting Where can I find the encryption? Connecting Your Wireless Client without WPSWhere can I find the SSID? Forgot your wireless settings?Encryption methods Securing Your Wireless ConnectionConfiguring the wireless encryption WPA-PSK versionsWireless Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionFeature availability Getting the Most Out of Your Thomson GatewayUniversal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Internet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelAddress-based filtering Access DeniedWeb Site Filtering On the Toolbox menu, click Web Site FilteringAdding Rules For The Address Based Filter Deny access to a specific Web siteAllow access to a specific Web site OptionsRedirect all Web sites Click Redirect in the Action listInternet Security Troubleshooting TopicsSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channelSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway MethodsHardware Reset Troubleshooting Page Thomson Telecom Belgium

TG585 v7 specifications

The Technicolor - Thomson TG585 v7 is a versatile and feature-rich wireless router designed to provide reliable internet connectivity for home and small office environments. Renowned for its robust performance, the TG585 v7 integrates advanced technologies that cater to the diverse needs of modern internet users, such as streaming, gaming, and browsing.

One of the most prominent features of the TG585 v7 is its support for ADSL2+ technology. This allows users to achieve high-speed internet access over traditional copper telephone lines. With download speeds of up to 24 Mbps and upload speeds of up to 1 Mbps, the TG585 v7 ensures a seamless online experience, making it ideal for multiple users and devices simultaneously.

The TG585 v7 is equipped with a built-in Wi-Fi access point that complies with the IEEE 802.11g and 802.11b standards. It operates on a frequency band of 2.4 GHz, providing wireless coverage for a range of devices, including laptops, smartphones, and tablets. The router supports multiple wireless security protocols, such as WPA, WPA2, and WEP, ensuring a secure and protected network environment.

In terms of ease of use, the TG585 v7 features an intuitive web-based user interface that allows users to easily configure settings and manage their network. The setup process is straightforward, enabling users to get online quickly without requiring extensive technical knowledge. Additionally, the router includes a WPS (Wi-Fi Protected Setup) button that simplifies the process of connecting wireless devices to the network.

The TG585 v7 also includes a built-in firewall and Network Address Translation (NAT) capabilities, which enhance the security of the network by protecting connected devices from unauthorized access. Parental control features allow users to manage internet access for specific devices, making it easier for families to regulate online usage.

Moreover, the router comes outfitted with several Ethernet ports, enabling wired connections for devices that require a stable and fast connection, such as gaming consoles or desktop computers. The product design is compact and user-friendly, making it a suitable addition to any home or office setup.

In conclusion, the Technicolor - Thomson TG585 v7 stands out as a robust wireless router that combines efficiency, security, and ease of use, catering to the dynamic internet needs of homes and small offices alike. Its combination of speed, security features, and multiple connectivity options makes it a reliable choice for users looking to enhance their online experience.