Technicolor - Thomson TG585 v7 Wireless Connection Troubleshooting, No Wireless Connectivity

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7 Troubleshooting

7.2.2Wireless Connection Troubleshooting

No Wireless Connectivity

Make sure that:

Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

The wireless client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the Thomson Gateway in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Use WPA(2)-PSK as encryption.

For more information, see “4.3 Securing Your Wireless Connection” on page 25.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Location bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

Can not connect via WPS

If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “4.2 Connecting Your Wireless Client without WPS” on page 24.

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Contents Setup and User Guide Page Thomson TG576 v7 and TG585 Trademarks Contents Adding Rules For The Address Based Filter TroubleshootingUsed Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Introduction InstallationPreliminary Steps DSL serviceComputer requirements Internet connection detailsInstallation methods Installing your Thomson GatewayGuided Installation Manual InstallationConnecting devices wait Guided InstallationCase of problems Starting the wizardCD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson GatewayThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentWireless LED Power LEDStatus LEDs Ethernet LEDInternet LED Broadband LEDWPS LED WPS Button LEDLED Status Description Ethernet LEDsAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Menu ComponentsContent pane Login sectionLanguage bar Location barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableWireless Connecting Your Wireless Client via WPS WPS button LED is solid greenWPS button LED is blinking red Troubleshooting Where can I find the SSID? Connecting Your Wireless Client without WPSWhere can I find the encryption? Forgot your wireless settings?Configuring the wireless encryption Securing Your Wireless ConnectionEncryption methods WPA-PSK versionsWireless Select Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionGetting the Most Out of Your Thomson Gateway Feature availabilityUniversal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network PlacesManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Overview Internet SecurityChanging the security level FirewallCreating a new security level Pick a task list, click Create a new Security LevelWeb Site Filtering Access DeniedAddress-based filtering On the Toolbox menu, click Web Site FilteringAllow access to a specific Web site Deny access to a specific Web siteAdding Rules For The Address Based Filter OptionsClick Redirect in the Action list Redirect all Web sitesInternet Security Topics TroubleshootingSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performanceEthernet LED does not light up Wired Connection TroubleshootingNo Wireless Connectivity Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channelResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset MethodsHardware Reset Troubleshooting Page Thomson Telecom Belgium

TG585 v7 specifications

The Technicolor - Thomson TG585 v7 is a versatile and feature-rich wireless router designed to provide reliable internet connectivity for home and small office environments. Renowned for its robust performance, the TG585 v7 integrates advanced technologies that cater to the diverse needs of modern internet users, such as streaming, gaming, and browsing.

One of the most prominent features of the TG585 v7 is its support for ADSL2+ technology. This allows users to achieve high-speed internet access over traditional copper telephone lines. With download speeds of up to 24 Mbps and upload speeds of up to 1 Mbps, the TG585 v7 ensures a seamless online experience, making it ideal for multiple users and devices simultaneously.

The TG585 v7 is equipped with a built-in Wi-Fi access point that complies with the IEEE 802.11g and 802.11b standards. It operates on a frequency band of 2.4 GHz, providing wireless coverage for a range of devices, including laptops, smartphones, and tablets. The router supports multiple wireless security protocols, such as WPA, WPA2, and WEP, ensuring a secure and protected network environment.

In terms of ease of use, the TG585 v7 features an intuitive web-based user interface that allows users to easily configure settings and manage their network. The setup process is straightforward, enabling users to get online quickly without requiring extensive technical knowledge. Additionally, the router includes a WPS (Wi-Fi Protected Setup) button that simplifies the process of connecting wireless devices to the network.

The TG585 v7 also includes a built-in firewall and Network Address Translation (NAT) capabilities, which enhance the security of the network by protecting connected devices from unauthorized access. Parental control features allow users to manage internet access for specific devices, making it easier for families to regulate online usage.

Moreover, the router comes outfitted with several Ethernet ports, enabling wired connections for devices that require a stable and fast connection, such as gaming consoles or desktop computers. The product design is compact and user-friendly, making it a suitable addition to any home or office setup.

In conclusion, the Technicolor - Thomson TG585 v7 stands out as a robust wireless router that combines efficiency, security, and ease of use, catering to the dynamic internet needs of homes and small offices alike. Its combination of speed, security features, and multiple connectivity options makes it a reliable choice for users looking to enhance their online experience.