Technicolor - Thomson 536(v6) manual Ethernet Troubleshooting

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Contents

4.6	Home Network	70
4.6.1	Devices	72
4.6.2	Device Settings	73
4.6.3	Assign Public IP	75
4.6.4	Interfaces	76
4.6.5	Interface Settings	77
4.6.6	DHCP Pool	78

5	Troubleshooting	81
5.1	General SpeedTouch™ Troubleshooting	82
5.1.1	Ethernet Troubleshooting	83
5.2	UPnP™ on Windows XP Systems	84
5.3	Reset to Factory Defaults	86

E-DOC-CTC-20051017-0142 v1.0

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Contents

SpeedTouch536v6 Page SpeedTouch Trademarks CopyrightDocument Information Contents Navigation Ethernet Troubleshooting TroubleshootingContents About this User’s Guide Terminology Documentation and software updatesAbout this User’s Guide Getting to know your SpeedTouch SpeedTouch LED Behaviour Indicator Description Name Colour StateAccess Method Can be used to Accessing your SpeedTouchTo access the SpeedTouch via the Web interface Access via the Web InterfaceTo access the SpeedTouch via the Command Line Interface CLI Access via CLIFor more information, see Quote site command on To start a Telnet session Select All Programs Accessories Command PromptOpen a Command Prompt window Access via FTPUse Command Common FTP commandsFtp quote site ip iplist To disable remote access To access the SpeedTouch remotely To enable remote accessRemote Assistance Ethernet Local Network SetupEthernet For more information, see Device settings onSupported operating systems USBSystem requirements Windows Found New Hardware Wizard appears To install Windows USB driversChapter Chapter Internet Gateway Internet Connectivity Dial-In ClientsSpeedTouch Web PagesSee 3.1 SpeedTouch Web Pages on page 21 to proceed If your computer runs You can useIntroduction Starting an Internet session SpeedTouch Web PagesMonitoring your Internet connection Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session SpeedTouch Consult Documentation SpeedTouch Web InterfaceMenu Language Bar Navigation Bar Notification Area Tasks NavigationCollapsing MenuExpanding the menu Language Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network SpeedTouch Information Configuration Event LogsInformation SpeedTouch Easy Setup Click Yes, restart my SpeedTouch. The SpeedTouch restarts RestartRestarting your SpeedTouchConfiguration Restoring a previously saved configuration Back up & RestoreAccessing the Backup & Restore Saving your current configurationResetting the SpeedTouch factory defaults Reset to Factory DefaultsEvent Logs Indicator DescriptionBroadband Connection DSL Connection Internet ServicesBroadband Connection menu Pick a task list, click Check connectivity to the Internet Connectivity CheckClick Check Connectivity DSL Connection Internet Services Accessing the Internet Service Settings Overview Internet Service SettingsBroadband Connection menu, click Internet Services Toolbox Enabling Remote Assistance Username PasswordTerminating remote assistance Game & Application Sharing Chapter Defined Games & Applications Accessing the Defined Games & ApplicationsAdding a Port Translation rule Accessing the Game or Application Definition OverviewConfigure Under Game or Application DefinitionCreating a new game or application New Game or ApplicationParental Control Allow is selected under Action for Unknown Sites Deny access to a specific Web siteAllow access to a specific Web site Redirect a Web site Proceed as followsClick Redirect in the Action list Configure content based filtering settingsUnder Content Based Filtering you can Redirecting all Web sitesClick Standard Accessing this page Proceed as followsWeb Filtering Activation Web Filtering Activation Standard license activationIcon Description Content LevelAccessing the Content Level Toolbox menu, click Parental Control Click ConfigureAccessing the New Content Level New Content LevelContent level creation Proceed as follows Chapter Firewall DisabledStandard Creating a new security level Details of a security levelEditing a security level Proceed as follows Chapter Intrusion Detection Dynamic DNS On the Dynamic DNS page, click ConfigureUser Privileges User ManagementChapter Editing a user account Proceed as follows Edit UserToolbox menu, click User Management Changing the default user Change Default UserChange Default User page appears Add User Devices Home NetworkInterfaces Home Network Viewing client information Devices See 4.6.2 Device Settings on page 73 for more informationAccessing the device settings Overview Device SettingsConnection Sharing Chapter Assigning the public IP address to a device Assign Public IPInterfaces Assigning a new IP address to the SpeedTouch Interface SettingsDhcp Pool Dhcp Pool Accessing the Dhcp PoolHome Network menu, click Interfaces Components of the Dhcp Pool Chapter Troubleshooting Performance General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable Poor SpeedTouchLANLEDdoesnotlightup Make sure that Ethernet TroubleshootingUPnP on Windows XP Systems Adding IGD Discovery and Control Software reset Hardware reset Resetting your SpeedTouchPage Need more help?