Technicolor - Thomson 536(v6) General SpeedTouch Troubleshooting, Poor SpeedTouch, Performance

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Chapter 5

Troubleshooting

5.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device.

The power requirements for your SpeedTouch™ are clearly indicated on the identification label on the bottom of the SpeedTouch™.

The SpeedTouch™ is turned on via the push button at the back panel.

If your SpeedTouch™ is cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “5.3 Reset to Factory Defaults” on page 86.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™	Make sure that the SpeedTouch™ is installed and configured as instructed in the
performance	Installation and Setup Guide or as instructed by the Service Provider.

82	E-DOC-CTC-20051017-0142 v1.0

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Contents

SpeedTouch536v6 Page SpeedTouch Copyright TrademarksDocument Information Contents Navigation Troubleshooting Ethernet TroubleshootingContents Terminology Documentation and software updates About this User’s GuideAbout this User’s Guide Getting to know your SpeedTouch Indicator Description Name Colour State SpeedTouch LED BehaviourAccessing your SpeedTouch Access Method Can be used toAccess via the Web Interface To access the SpeedTouch via the Web interfaceAccess via CLI To access the SpeedTouch via the Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt To start a Telnet sessionAccess via FTP Open a Command Prompt windowCommon FTP commands Use CommandFtp quote site ip iplist To access the SpeedTouch remotely To enable remote access To disable remote accessRemote Assistance Local Network Setup EthernetFor more information, see Device settings on EthernetUSB Supported operating systemsSystem requirements To install Windows USB drivers Windows Found New Hardware Wizard appearsChapter Chapter Web Pages Internet Connectivity Dial-In ClientsSpeedTouch Internet GatewayIf your computer runs You can use See 3.1 SpeedTouch Web Pages on page 21 to proceedSpeedTouch Web Pages Introduction Starting an Internet sessionMonitoring your Internet connection Terminating an Internet session Internet Gateway Device Control Agent Internet connection status Terminating an Internet session SpeedTouch Web Interface SpeedTouch Consult DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksMenu CollapsingExpanding the menu Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs SpeedTouchInformation SpeedTouch Easy Setup SpeedTouch RestartRestarting your Click Yes, restart my SpeedTouch. The SpeedTouch restartsConfiguration Saving your current configuration Back up & RestoreAccessing the Backup & Restore Restoring a previously saved configurationReset to Factory Defaults Resetting the SpeedTouch factory defaultsIndicator Description Event LogsDSL Connection Internet Services Broadband ConnectionBroadband Connection menu Connectivity Check Pick a task list, click Check connectivity to the InternetClick Check Connectivity DSL Connection Internet Services Internet Service Settings Accessing the Internet Service Settings OverviewBroadband Connection menu, click Internet Services Toolbox Username Password Enabling Remote AssistanceTerminating remote assistance Game & Application Sharing Chapter Accessing the Defined Games & Applications Defined Games & ApplicationsGame or Application Definition Accessing the Game or Application Definition OverviewConfigure Under Adding a Port Translation ruleNew Game or Application Creating a new game or applicationParental Control Redirect a Web site Proceed as follows Deny access to a specific Web siteAllow access to a specific Web site Allow is selected under Action for Unknown SitesRedirecting all Web sites Configure content based filtering settingsUnder Content Based Filtering you can Click Redirect in the Action listWeb Filtering Activation Standard license activation Accessing this page Proceed as followsWeb Filtering Activation Click StandardToolbox menu, click Parental Control Click Configure Content LevelAccessing the Content Level Icon DescriptionNew Content Level Accessing the New Content LevelContent level creation Proceed as follows Chapter Disabled FirewallStandard Details of a security level Creating a new security levelEditing a security level Proceed as follows Chapter Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management User PrivilegesChapter Edit User Editing a user account Proceed as followsToolbox menu, click User Management Change Default User Changing the default userChange Default User page appears Add User Home Network DevicesInterfaces Home Network Viewing client information See 4.6.2 Device Settings on page 73 for more information DevicesDevice Settings Accessing the device settings OverviewConnection Sharing Chapter Assign Public IP Assigning the public IP address to a deviceInterfaces Interface Settings Assigning a new IP address to the SpeedTouch Dhcp Pool Accessing the Dhcp Pool Dhcp Pool Home Network menu, click Interfaces Components of the Dhcp Pool Chapter Troubleshooting Poor SpeedTouch General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable PerformanceEthernet Troubleshooting LANLEDdoesnotlightup Make sure thatUPnP on Windows XP Systems Adding IGD Discovery and Control Resetting your SpeedTouch Software reset Hardware resetPage Need more help?