Visioneer 9450 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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40VISIONEER 9450 SCANNER INSTALLATION GUIDE

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme ﬁle in the PaperPort directory on your computer’s hard drive. The Readme ﬁle contains additional information that may help you diagnose problems with the scanner.

If you try all the troubleshooting procedures described in this section and in the Readme ﬁle, and the scanner still has problems, you may have a malfunctioning scanner. Please see the technical support card that you received with your scanner for technical assistance telephone numbers. Also visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible problems:

•Is a cable loose or not plugged in securely? Inspect all cable connections. Make sure all the cables are plugged in securely.

•Are the scanner’s status lights on? Turn on the scanner’s power. If the lights still don’t come on, plug the power supply into another electrical outlet.

•Is the scanner’s locking tab in the locked position? Slide the locking tab to the unlocked position. If you tried to scan with the scanner locked, you must restart your computer after unlocking the scanner.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software ﬁles. Try restarting your computer.

•Did you select another Twain source for acquiring images? If you use multiple Twain devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon on the PaperPort Command Bar and make sure Visioneer 9450 V1.00 is selected as your scanner.

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Contents Visioneer Scanner Installation Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Visioneer Welcome WHAT’S in the BOXVisioneer 9450 Scanner Visioneer 9450 Scanner What YOU Need To use the scanner and software, you need the followingAssemble the Scanner To assemble the scannerUnlocked position Assemble the Scanner Install the Software To install the scanner softwareSelect Install Scanner Software Select Install ScannerConnect the Scanner Plug the power supply into its power port on the scanner To connect the scannerVisioneer 9450 Scanner Installation Guide Connect the Scanner Visioneer 9450 Scanner Installation Guide Scanning Loading Documents to ScanTo load a single item Scanning Items To scan an itemScan Pane Click this Scan button to display the Scan Manager Scanning Items Visioneer 9450 Scanner Installation Guide Adjusting the Image with the Scan Manager ContrastMagazine images. Use this setting for lower resolution black Adjusting the Output Size Preview AUTO-AREA Manually Setting the Scan Area To manually set an output areaHere’s a sample of a manually selected output area To manually set the width and lengthReversing the Image Adjusting Color and Gray Images To descreen an image To sharpen an imageManually Adjusting Color Settings To adjust the highlight and shadow levels To adjust the gamma curve To adjust the color balance HUE/SATURATION/LIGHTNESS Color DROP-OUT Color Drop-out icon Clearing Paper Jams To clear a paper jamCare and Maintenance Cleaning the Scanner GlassCleaning the Automatic Document Feeder To clean the ADFReplacing the ADF PAD Assembly To replace the ADF Pad assemblyTroubleshooting Problem The scanner won’t scan. What’s wrong?Problem How do I uninstall PaperPort? HOW to Uninstall Your Scanner Uninstalling the Visioneer 9450 SoftwareHOW to Uninstall Your Scanner For Windows 2000 and XP HOW to Uninstall Your Scanner Uninstalling the Paperport Software HOW to Uninstall Your Scanner Contacting Visioneer America Technical Support Contacting VISIONEER-INTERNATIONAL Technical Support Visioneer 9450 Scanner Specifications Visioneer 9450 Scanner Parts List Part NameVisioneer 9450 Scanner Installation Guide D E