Visioneer 480 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

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TROUBLESHOOTING 97

TROUBLESHOOTING

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation CD. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.visioneer.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

■Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

■Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

■Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

■Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

■Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, then make sure Visioneer Patriot 480 is selected as the scanner.

Problem: During installation I got the error message: PaperPort Installation is not complete. What do I do?

The installation procedure was not successful. You need to reinstall the PaperPort software.

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Contents Visioneer Patriot 480 Scanner Users Guide Visioneer Patriot 480 Scanner User’s Guide P Y R I G H T I N F O R M a T I O N B L E O F C O N T E N T S Scanning from the WIA Interface Welcome WHAT’S in the BOXVisioneer Patriot 480 Scanner What YOU Need IBM-compatible Pentium 4 PC, or AMD equivalent withVGA or Svga Monitor Documentation Installation Before YOU BeginAssemble the Scanner Assemble the Scanner Install the Software To install the softwareClick Install Now Select Remind me in 7 days and click OK Welcome to the OneTouch 4.0 Setup Wizard opens. Click Next Visioneer Patriot 480 Scanner USER’S Guide Install the Software Connect the Power Supply To connect your Visioneer Patriot 480 scannerConnect the USB Cable and Turn on the Power Visioneer Patriot 480 Scanner USER’S Guide To install the additional applications Additional Applications Available with Your ScannerSoftware About the Software Select Install OmniPage Pro View and Save the User Guides Readme file has late-breaking news about your scanner Register Your Scanner and Check for Updates To register your scannerScanning Interfaces Scanning from OneTouch Load and Scan Documents from the Input Tray Visioneer Patriot 480 Scanner USER’S Guide Load and Scan Items from the Front Feed Tray Scan with the Front Feed Tray UPVisioneer Patriot 480 Scanner USER’S Guide Load and Scan Items from the Front Feed Tray Scan with the Front Feed Tray Down Load and Scan Items from the Front Feed Tray To Scan with the Front Feed Tray Down Load and Scan Items from the Front Feed Tray Visioneer Patriot 480 Scanner USER’S Guide Scan from the Input Tray with the Front Feed Tray Down Visioneer Patriot 480 Scanner USER’S Guide Load and Scan Items from the Front Feed Tray Auto Scan from the Front Feed Tray Load and Scan Items from the Front Feed Tray To Auto Scan from the Front Feed Tray Load and Scan Items from the Front Feed Tray Scan from the Onetouch Button Panel Features of the Onetouch Button Panel Default Onetouch Settings on Your Scanner Buttons on page 45 for instructionsConfiguring the Onetouch Buttons To open the OneTouch Properties windowChanging the button settings Selecting NEW Settings for a Button Color Black and White Grayscale Configure Before Scan Renaming a Onetouch Button Creating a NEW Scan Configuration To create a new configurationOn the Scan Configuration Properties dialog box, type a name Click the Page Settings tab to select page settings Original Image Advanced Settings TAB Device Settings TAB Click the Storage Options tab Archive\TIFF DocumentsEditing or Deleting Scan Configurations To edit or delete a Scan ConfigurationConfigure Before Scan Select Configure Before ScanTo Scan Using Configure Before Scan Canceling a Configure Before Scan Selecting File Format Options Image Formats To select a file type for the text format Visioneer Patriot 480 Scanner USER’S Guide Setting Destination Application Properties PaperPort PropertiesText Documents Properties Configuring the Onetouch Buttons Image Documents Properties Storage Properties EMail Properties Select the options for color document handling Selecting Options for a Button To select optionsDestination Categories Visioneer Patriot 480 Scanner USER’S Guide Unique Scanning Features and Destinations Scanning with Optical Character Recognition OCRTo scan with OCR from the Scanner Buttons To scan with OCR from the OneTouch Button PanelScan and Burn to a CD Scanning with Event Forwarding Creating AN Html WEB page from Your Scanned Documents Transferring Scanned Documents to Storage Setting up multiple folders for transfer to storage Click the Storage Options tab Unique Scanning Features and Destinations Scan to multiple storage folders Checking the Hardware and Lamp Settings Click the Properties button Scanning from Twain Interface Basic Steps to Open the Twain InterfaceScanning with the Twain Interface Options on the Twain Interface are Scanned item with the red filtered out Display the Device Configuration To scan using WIA from Microsoft Paint From the File menu choose From Scanner or CameraScanning with the Twain Interface Fine Tuning Your Scans Clearing Paper Jams Clean the Automatic Document FeederTo clean the ADF To clear a paper jamReplace the ADF PAD Assembly Troubleshooting Problem The scanner won’t scan. What’s wrong?Problem The ADF won’t feed pages properly. How can I fix it? Status Light Troubleshooting Codes Error CodesNormal Operation Error Problem Description Solution Code Uninstall Your Scanner Unplug the USB cable from the scannerSelect PaperPort or OmniPage and click Remove To Install Another Driver Unplug the scanner USB cableScanner dimensions Optical resolutionADF specifications WeightVisioneer Patriot 480 Scanner Parts List Part Name Part Number Input Tray 57-0104-000D E Index Index Index Visioneer

480 specifications

The Visioneer 480 is a high-performance document scanner designed to meet the needs of both small businesses and individual users. With its emphasis on speed, efficiency, and ease of use, the Visioneer 480 is an excellent choice for organizations looking to streamline their document management processes.

One of the standout features of the Visioneer 480 is its impressive scanning speed. Capable of scanning up to 30 pages per minute in black and white and 20 pages per minute in color, it ensures that users can process large volumes of paper quickly. This speed ultimately helps reduce waiting times and enhances productivity in any office setting.

The Visioneer 480 employs advanced imaging technologies, such as Visioneer's proprietary **OneTouch** technology, which allows users to scan documents with a simple press of a button. This user-friendly interface makes it easy for anyone to operate the scanner, regardless of their technical expertise. The OneTouch functionality is customizable, enabling users to assign specific scanning profiles for different types of documents, thus enhancing workflow efficiency.

Another impressive feature of the Visioneer 480 is its ability to handle a variety of media types and sizes. It can scan documents up to legal size while accommodating mixed-media formats, such as plastic cards, receipts, and even colored photographs. This versatility makes it suitable for a range of applications, from archiving important business documents to digitizing personal records.

Moreover, the scanner incorporates advanced image enhancement technologies that help ensure high-quality scans. Features like automatic color detection, blank page removal, and image cropping contribute to cleaner and more professional-looking digitized documents. In addition, the Visioneer 480 supports Optical Character Recognition (OCR) software, which converts scanned text into editable formats, further enhancing usability.

Connectivity is another important aspect of the Visioneer 480, as it offers multiple options for connecting to computers and networks. With USB 3.0 support, users can experience faster data transfer rates, significantly reducing file transfer times.

In summary, the Visioneer 480 is a robust and efficient document scanner that combines speed, versatility, and ease of use. Its advanced technologies, such as OneTouch scanning and image enhancement features, make it an invaluable tool for any business or individual seeking to improve their document management system. With its ability to handle a wide range of media types and sizes, the Visioneer 480 stands out as a reliable solution in the competitive scanner market.
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