Altinex Policy, Limited Warranty, Return Policy

SWITCHERS

∙Please make sure that proper quality of cables is used. We recommended Altinex made cables for the best results.

∙If the problem shows up after continuous usage at higher voltage, higher temperature, higher humidity, or at other extreme environmental conditions, please correct the problem.

∙Please reset the unit by pressing the RESET key for more than 2 seconds, if problem exists with the switcher.

∙Make sure that all channels (inputs) are not OFF (i.e. RED LED is not ON next to STAND BY key).

∙If you are using any control software or hardware to control the MX2214RM, first verify the operation of the unit using the MX Control software available from Altinex web-site: www.altinex.com. Make sure that the cables are made according to manual, where the RX pin of the MX2214RM is connected to the TX pin of the computer.

∙If you are controlling the unit by RS-232 command, make sure there is a minimum delay of 100 milliseconds before sending the next command.

∙If you have multiple MX2214RM Switchers connected in Master-Slave mode or Loop- Control mode, please make sure to have connection of RS-232 port done according to manual.

ALTINEX POLICY

11.1 LIMITED WARRANTY

Altinex warrants that its products and cables are free from defects in materials under normal use and service. This warranty is limited to repairing at company’s factory any part or parts of the product, which upon company’s examination shall disclose to be, thus defective. Products considered defective shall be returned to company with transportation charges pre-paid returned within 2 years (90 days for cables) from date of shipment to the purchaser. The warranty is expressly instead of all other warranties expressed or implied. Altinex neither assumes nor authorizes any other person to assume for it any other liability in connection with

the sale of the products. This warranty shall not apply to any product that shall have been repaired or altered outside of company’s factory in any way so as, in its judgment, to affect its stability or reliability, or that has been subject to misuse, negligence or accident.

11.2 RETURN POLICY

It is very important that you receive products that you have ordered and that this product fulfills your need. In the unlikely event that an Altinex product needs to be returned please follow the policies below:

Altinex will accept product returns for a period of 30 days from authorized Altinex dealers. Products must be returned in an unopened package.

If a product has been opened, the restocking fees will apply. For the restocking fee amount, please contact an Altinex Sales Representative.

If the product is in your possession for more than 30 days, the restocking fees will apply.

Altinex will not accept any returns on cables or custom products.

If your product is in warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service.

If your product is out of warranty and needs service, contact the Altinex Sales Department for an RMA (Return Material Authorization). Products returned without an RMA number may experience a delay in service. The service charges will be quoted to you before the actual repairs are done.

11.3 CONTACT INFORMATION

Sales Department

Phone:714-990-2300

Fax:714-990-3303

Accounting Department

Phone:714-990-6088

Fax:714-990-5778