APC SBP20KRMT4U, SBP20KRMI4U, suo0707a, SBP20KP manual Troubleshooting, Contact information

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Troubleshooting

Use the table to solve minor installation and operation problems.

Refer to the APC Web site, www.apc.com for assistance with complex problems.

Problem and/or Possible Cause

Solution

UPS will not turn on

SBP is in Bypass mode.

Rotate the SBP switch to TEST.

 

 

There is no power at the UPS input.

Verify that the power cables from the SBP to the utility power, and from

 

the SBP to the UPS input are securely connected.

 

 

UPS is faulty or damaged.

Rotate the SBP switch to Test. If the connected equipment is energized,

 

the UPS may be faulty. Refer to Troubleshooting in the UPS user manual

 

for detailed information.

 

 

There is no power at the utility power outlet.

Rotate the SBP switch to Test. If the connected equipment does not

 

become energized, the utility power outlet may be faulty. Verify the

 

utility power supply. Contact a qualified electrician to check the building

 

electrical power.

 

 

UPS is Online; not providing power to connected equipment

 

 

SBP output circuit breaker has tripped.

Disconnect all nonessential equipment from the SBP. Reset the SBP

 

circuit breaker.

 

 

There is no SBP output power.

Verify that the power cable from the SBP to the UPS output is securely

 

connected.

 

 

Contact information

Customer support for this or any other APC product is available at no charge in any of the following ways: Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.

–www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

–www.apc.com/support/

Global support searching APC Knowledge Base and using e-support.

•Contact the APC Customer Support Center by telephone (888) 272 2782, or by e-mail.

Local, country-specific centers: go to www.apc.com/support/contact for contact information.For information on how to obtain local customer support, contact the APC representative or other distributors from whom you purchased your APC product.

SBP20K Series User Manual

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Contents Installation and Operation Page Inventory Read the Safety Guide before installing the UPSInstallation Kit Contents OverviewEnvironmental Specifications SpecificationsElectrical Specifications Callout Description Front panelRear panels Rack-mount configuration InstallationStack configuration Wall-mount configuration Hardwire the SBP Hardwire the UPS Operation Normal modeTest mode Bypass modeContact information TroubleshootingNon-transferable warranty ServiceTwo-Year Factory Warranty Terms of warrantyExclusions Warranty claims

SBP20KRMT4U, SBP20KP, suo0707a, SBP20KRMI4U specifications

The APC SBP20KRMI4U and SBP20KP are essential components of the APC Smart-UPS (Uninterruptible Power Supply) line, delivering reliable backup power solutions to ensure that critical systems remain operational during outages. The SBP20KRMI4U is known for its rack-mounted design, allowing for optimum space utilization within an IT environment. It is compatible with various APC UPS systems, offering enhanced battery autonomy and flexibility, ideal for small to medium-sized businesses that rely on continuous operation.

The SBP20KP model, on the other hand, provides an external battery pack featuring a robust construction that enhances the overall reliability and life cycle of your UPS system. This model is engineered for easy installation and seamless integration, offering a straightforward answer to power challenges by extending run times during power interruptions.

Key features of the APC SBP20KRMI4U and SBP20KP include advanced battery management technology, which maximizes battery performance and extends service life. These products utilize an intelligent charging system that adapts to fluctuating power demands, ensuring that battery health is maintained while providing superior runtime during critical power situations.

The models also incorporate user-friendly management interfaces, with available LCD displays that provide real-time information on battery status, load capacity, and diagnostics. The integration of SmartConnect technology allows users to manage their UPS remotely, enhancing operational efficiency by enabling monitoring from any location.

Additionally, the SBP20KRMT4U is specifically designed to cater to high-capacity applications without compromising on efficiency. Its modular design allows for tailored configurations suited for different environments, accommodating power demands that can scale with business growth.

One of the distinguishing characteristics of these APC models is their compatibility with a wide range of APC Smart-UPS systems, guaranteeing that customers can easily find the best solution for their existing setup. Furthermore, they are constructed to operate in various environments, featuring innovative cooling solutions to combat heat build-up and ensure optimal performance.

Overall, the APC SBP20KRMI4U, SBP20KP, SUO0707A, and SBP20KRMT4U units signify reliability and cutting-edge technology in power management, catering to enterprise needs while protecting critical equipment from unexpected power failures. With their impressive features and scalability, these solutions position themselves as valuable assets in any data-sensitive environment.
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