APC AP9211, AP9218, AP9217, AP9212 manual Contact Information, APC Worldwide Customer Support

Page 57

Contact Information

APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge. You can contact APC Customer Support in any of the following ways:

•Use an APC web page to find answers to frequently asked questions (FAQs), to access documents in the APC Knowledge Base, and to submit customer support requests.

–http://www.apcc.com (Corporate Headquarters)

Connect by links to APC web pages for specific countries and regions, each of which provides customer support infor- mation.

–http://www.apcc.com/support/

Submit customer support requests.

•Contact local or regional APC Customer Support by telephone or e-mail.

–For e-mail addresses and local, country-specific, customer support telephone numbers worldwide, go to http://www.apcc.com/support/contact.

–For e-mail addresses and technical support telephone num- bers of major APC regional customer support centers, use the following list:

APC Headquarters

(1) (800) 800-4272 (toll free)

(U.S. and Canada)

 

 

 

 

(1) (401) 789-5735 (United

Latin America

States)

 

apctchla@apcc.com

 

 

Europe, Middle East,

(353) (91) 702020 (Ireland)

Africa

apceurtech@apcc.com

 

 

Japan

(03) 5434-2021

jsupport@apcc.com

 

 

 

•Contact the APC representative or other distributor from whom you purchased your APC hardware device or APC software application for information on how to obtain local customer sup- port.

Entire contents copyright © 2001 American Power Conversion. All rights reserved. Reproduction

in whole or in part without permission is prohibited. APC and NetShelter are registered

trademarks of American Power Conversion Corporation. All other trademarks,

product names, and corporate names are the property of their respective

owners and are used for informational purposes only.

990-6018E

07/2001

MasterSwitch Power Distribution Unit User’s Guide

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Contents MasterSwitch Contents Contents Warranty Information SpecificationsObtaining Customer Support Life-Support Policy Introduction Product DescriptionFront panel LEDs IntroductionTable describes the conditions indicated by the LEDs Status DescriptionShown in the figures on this Rear panelInitial Setup Management Interfaces Managing the MasterSwitch PDUControl Console, SNMP, and WAP interfaces Locally through a serial connectionOnline, and MD5 authentication require that you enable Managing the MasterSwitch PDUAuthentication also requires that you have cookies enabled Web interfaceCommunication settings Control ConsoleInterface 123.456.78.9/wap.wml Password-Protected Accounts Account Type Menu Items AdministratorOutlet User Menu Items Terminology may differ from what is used hereIntroduction AccountsMenu Items OutletsDefinition MasterSwitch Configure Device SettingsOutlet Configuration Event Log Retrieving the Event Log by usingScreen displays information similar to the following When you import the event.txt file into a spreadsheet,Columns Digits instead of the four digits logged and displayed bySettings TCP/IP section of the Network menu displays settings forNetwork Client and the FTP ServerPort Menu Item Definition Telnet/WebPassword that the NMS identified by the NMS IP option Administrator Account SystemUser Manager Device Manager Account SystemOutlet User Configurable settings for Outlet User ManagerDate/Time IdentificationManaging file transfers File TransferLinks ToolsChanged Link Type DefinitionAbout Card HelpSerial number Hardware revisionConfiguring E-mail Recipients Configuring and Using E-mail NotificationConfiguring Smtp and DNS Settings Configuring and Using E-mail NotificationCTRL+L Event-Related Menus and OptionsLog Event-Related Menus and OptionsLog on To exit from FTP, type quitSeverity level. By default, all events are logged You cannot disable actions for those eventsActions Option Web Interface only Informational, warning, or severeRecipients Option Event occurs that has Snmp traps enabledTrap receivers Recipients option of the Events menuSetting Description Segment but not across a WAN Email OptionYou can configure individual events as follows How to Configure Individual EventsClick the link the current hexadecimal code for the event Event maskBits that control the actions for the event Receivers for the eventEvent mask configures the following bit settings You enter the hexadecimal code 3B0800 as an event maskExample Severity levels defined Management Card and MasterSwitch EventsCode Severity Description Management card eventsMasterSwitch Events Security Security FeaturesSecurity AuthenticationOn next MasterSwitch Power Distribution Unit User’s Guide Interface Security Access Summary of access MethodsProduct Information Warranty InformationObtaining Customer Support Product InformationLife-Support Policy Product specifications for AP9211 SpecificationsProduct specifications for AP9212 Product specifications for AP9217 Product specifications for AP9218 Index ConfigurationFTP IndexTraps APC Worldwide Customer Support Contact Information
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