APC AP9218, AP9211, AP9217, AP9212 manual Product Information, Obtaining Customer Support

Page 48

Product Information

Obtaining Customer Support

Contacting

To obtain customer support for problems with the MasterSwitch PDU:

Customer Support

1.

Contact Customer Support at a phone number or address listed

 

 

 

under APC Worldwide Customer Support on page 53, and be

 

 

ready to provide the serial number and date of purchase of the

 

 

MasterSwitch PDU.

 

2.

Be prepared to provide a description of the problem so that the

 

 

technician can attempt to solve the problem over the phone.

 

3.

If phone consultation cannot solve the problem, the technician

 

 

will give you a Return Material Authorization (RMA) number. If

 

 

the MasterSwitch PDU is under warranty, repair or replacement

 

 

is free of charge. If the warranty has expired, there will be a

 

 

charge for repair or replacement.

 

4.

If you are asked to return the MasterSwitch PDU, pack the unit

 

 

carefully. Damage sustained in transit is not covered by the

 

 

warranty.

 

 

– Enclose a letter in the package with your name, address,

 

 

RMA number, a copy of the sales receipt, your daytime

 

 

phone number, and a check as payment (if applicable).

 

 

– Mark the RMA number clearly on the outside of the shipping

 

 

carton. The factory will not accept any materials without this

 

 

marking.

 

5.

Return the MasterSwitch PDU by insured, prepaid carrier to the

 

 

address provided by the technician.

MasterSwitch Power Distribution Unit User’s Guide

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Contents MasterSwitch Contents Contents Warranty Information SpecificationsObtaining Customer Support Life-Support Policy Introduction Product DescriptionFront panel Introduction LEDsTable describes the conditions indicated by the LEDs Status DescriptionRear panel Shown in the figures on thisInitial Setup Managing the MasterSwitch PDU Management InterfacesControl Console, SNMP, and WAP interfaces Locally through a serial connectionManaging the MasterSwitch PDU Online, and MD5 authentication require that you enableAuthentication also requires that you have cookies enabled Web interfaceCommunication settings Control ConsoleInterface 123.456.78.9/wap.wml Password-Protected Accounts Account Type Menu Items AdministratorOutlet User Terminology may differ from what is used here Menu ItemsIntroduction AccountsMenu Items OutletsDefinition MasterSwitch Configure Device SettingsOutlet Configuration Retrieving the Event Log by using Event LogWhen you import the event.txt file into a spreadsheet, Screen displays information similar to the followingColumns Digits instead of the four digits logged and displayed byTCP/IP section of the Network menu displays settings for SettingsNetwork Client and the FTP ServerTelnet/Web Port Menu Item DefinitionPassword that the NMS identified by the NMS IP option Administrator Account SystemUser Manager System Device Manager AccountConfigurable settings for Outlet User Manager Outlet UserIdentification Date/TimeFile Transfer Managing file transfersTools LinksChanged Link Type DefinitionHelp About CardSerial number Hardware revisionConfiguring and Using E-mail Notification Configuring E-mail RecipientsConfiguring and Using E-mail Notification Configuring Smtp and DNS SettingsEvent-Related Menus and Options CTRL+LEvent-Related Menus and Options LogLog on To exit from FTP, type quitYou cannot disable actions for those events Severity level. By default, all events are loggedActions Option Web Interface only Informational, warning, or severeEvent occurs that has Snmp traps enabled Recipients OptionTrap receivers Recipients option of the Events menuSetting Description Email Option Segment but not across a WANHow to Configure Individual Events You can configure individual events as followsEvent mask Click the link the current hexadecimal code for the eventBits that control the actions for the event Receivers for the eventEvent mask configures the following bit settings You enter the hexadecimal code 3B0800 as an event maskExample Management Card and MasterSwitch Events Severity levels definedManagement card events Code Severity DescriptionMasterSwitch Events Security Features SecurityAuthentication SecurityOn next MasterSwitch Power Distribution Unit User’s Guide Summary of access Methods Interface Security AccessWarranty Information Product InformationProduct Information Obtaining Customer SupportLife-Support Policy Specifications Product specifications for AP9211Product specifications for AP9212 Product specifications for AP9217 Product specifications for AP9218 Configuration IndexIndex FTPTraps Contact Information APC Worldwide Customer Support

AP9212, AP9217, AP9211, AP9218 specifications

The APC AP9217, AP9212, AP9211, and AP9218 are advanced power distribution units (PDUs) designed for efficient power management in data centers and IT environments. Each model is engineered to meet the needs of various applications, ensuring reliable power distribution while maximizing uptime and operational efficiency.

The APC AP9217 is a basic rackmount PDU that offers 24 outlets, making it ideal for distributing power in a server rack. Its robust design features built-in circuit protection to safeguard connected devices from overload, ensuring that power distribution is both safe and reliable. The AP9217 also includes a NEMA L6-30P plug input, making it compatible with a wide range of power supplies.

The AP9212 model builds upon this foundation, introducing advanced monitoring capabilities. With real-time local monitoring of voltage and current, users can ensure that power loads are within safe limits. Its LCD display provides clear visibility into status and performance metrics, assisting IT personnel in making informed decisions about power usage. The AP9212 is particularly suitable for environments that require precise power management, allowing users to optimize their power consumption and increase the lifespan of their equipment.

For users seeking enhanced management features, the APC AP9211 offers network management capabilities. This model supports SNMP, HTTP, and Telnet protocols, allowing for remote monitoring and control via a web interface. With customizable alerts and notifications, IT administrators can stay informed of power status and take proactive measures to prevent outages. The AP9211 is ideal for distributed IT environments where remote access to power management is critical.

Lastly, the APC AP9218 prioritizes flexibility and scalability. This model features a modular design that allows it to be easily integrated into existing infrastructure while supporting varying power requirements. Its capability to manage up to 30 devices ensures that it is a future-proof investment for growing data centers. The AP9218 is equipped with intelligent power distribution features that enable load balancing and phased monitoring, making it a top choice for advanced data center applications.

In summary, the APC AP9217, AP9212, AP9211, and AP9218PDUs offer a range of features designed to meet the diverse needs of power management in IT environments. From basic power distribution to advanced monitoring and management capabilities, these models enable organizations to ensure reliable power supply, optimize energy consumption, and enhance overall operational efficiency. With their robust design and advanced technologies, they stand as essential components in modern data center infrastructure.
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