ATEN Technology KN2108 Troubleshooting, General Operation, Java Client, Problem Resolution

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Appendix

Troubleshooting

General Operation

Symptom

Possible Cause

Action

Mouse and/or

Improper mouse

Unplug the cable(s) from the console

Keyboard not

and/or keyboard

port(s), then plug it/them back in.

responding.

reset.

 

 

 

 

Sudden loss of

Local reset of the

Close your KN2018 / KN2116

network connection.

KN2018 / KN2116.

connection. Wait approximately 30

 

 

seconds, and log in again.

The Java Client

For mouse synchronization problems, refer to the discussion on page 64. For connection and operation problems, see the table below:

Problem

 

Resolution

Java Client won’t

1.

Java 2 JRE 1.4 or higher must be installed on your computer.

connect to the

 

 

KN2018 / KN2116.

2.

Make sure to include the correct name of the web page

 

 

when you specify the KN2018 / KN2116’s IP address.

 

3.

Close the Java Client, reopen it, and try again.

 

 

Pressing the

Java doesn’t support the Windows Menu key.

Windows Menu

 

 

key has no effect.

 

 

 

 

Java Client

Exit the program and start again.

performance

 

 

deteriorates.

 

 

77

2005-08-24

Image 89
Contents KN2108 / KN2116 Regulatory Information User Notice General Safety Instructions2005-08-24 Rack Mounting Package Contents Contents Windows Client AdministrationBrowser Operation Log File Java ClientLog Server AppendixOverview About This ManualConventions Getting HelpOverview Introduction2005-08-24 Features Computers System RequirementsRemote Computers Function Cable CablesKN2108 KN2116 ComponentsFront View Component Description Auto Scan Mode see pRear View Component Description 2005-08-24 Before You Begin Hardware SetupStacking Hardware Setup 2005-08-24 Single Station Installation LIN USB Cable Connection PS/2 Cable Connection Two Stage Installation KH88 Port ID Numbering Hot PluggingPort Selection Powering Off and Restarting2005-08-24 Local Console Administration2005-08-24 Administration User Management Heading Description Field Explanation Access PortNetwork Log Server IP AddressSecurity Administration Parameter Explanation CustomizationQuick View Status Set Port+ / . and Space Port NameDate/Time Upgrading the Firmware Logging Browser Operation2005-08-24 Field Purpose Web Page LayoutGeneral Dialog Box Web Page Buttons Web Page IconsIcon Function Icon PurposeActivating the OSD Windows Client2005-08-24 Main Click it Heading ExplanationRecalling the OSD Port OperationOSD Toolbar Toolbar Icons Hotkey Operation Setting the Scan IntervalAuto Scanning Invoking Auto ScanExiting Auto Scan Pausing Auto ScanSkip Mode Windows Client Control Panel Hotkeys Action Explanation An explanation of the actions is given in the table, belowVideo Adjustment RGB Option UsageGamma Adjustment Panel Array Mode 2005-08-24 Keystrokes Keyboard and Mouse ConsiderationsMouse Synchronization Configuration Setting Function Java Client Java Client Control Panel Keyboard Lock Key LEDs ResolutionMouse Exit PanelQuestion Mark Hotkey Operation Main Screen Log File2005-08-24 Log Server InstallationStarting Up Menu Bar ConfigureSearch EventsDescription of the items is given in the table, below Options MaintenanceKN2018 / KN2116 Main Screen Field Expalanation List PanelTick Panel Symptom Possible Cause Action TroubleshootingProblem Resolution General OperationWindows Client Additional Mouse Synchronization ProceduresAppendix Function KN2018 KN2116 SpecificationsSetting Default OSD Factory Default SettingsAdministrator Login Failure Product Information Altusen Authorized Resellers Altusen Technical SupportLimited Warranty Index OSD Index

KN2108 specifications

ATEN Technology's KN2108 is a robust and versatile KVM over IP switch designed for efficient management of multiple servers and devices in data center environments. This advanced device caters to the needs of system administrators by providing remote access and control over up to eight attached computers, all through a single console. The KN2108 is ideal for both small and large enterprises looking to optimize their IT management strategies while maintaining secure and reliable access to critical systems.

One of the standout features of the KN2108 is its ability to support dual power supplies, ensuring uninterrupted operation even during power outages. This redundancy is crucial for maintaining system uptime in data centers where every second counts. Further enhancing its reliability is the user-friendly interface, which provides seamless access to all connected devices via a web-based interface. With a straightforward setup and configuration process, users can quickly navigate between multiple systems without unnecessary delays.

The KN2108 utilizes advanced video technology to provide high-resolution graphics. It supports resolutions up to 1920 x 1200, delivering crisp images that improve the visibility of critical information on connected servers. The switch also features advanced edid support, ensuring optimal video quality and compatibility with a range of display devices.

Security is a top priority for ATEN, and the KN2108 is no exception. It employs strong security protocols, including support for encryption and authentication, to safeguard sensitive data during remote access sessions. Multiple user levels and customizable permissions further enhance access control, allowing administrators to define who has access to specific servers and functions.

Another significant characteristic of the KN2108 is its support for multi-platform environments. Whether running on Windows, Mac, or Linux, this KVM switch seamlessly integrates with various operating systems, making it a flexible choice for diverse IT infrastructures. Additionally, the device supports USB and PS/2 interfaces, broadening its compatibility with different types of hardware.

In terms of management capabilities, the KN2108 provides an array of powerful features, including remote BIOS-level access and keyboard-mouse emulation. This allows IT personnel to perform necessary troubleshooting and maintenance tasks from anywhere in the world, significantly reducing response times for critical issues.

In summary, the ATEN Technology KN2108 is a feature-rich KVM over IP switch that enhances IT management efficiency, improves reliability, and strengthens security. With its robust capabilities and versatile compatibility, it stands out as a top choice for organizations aiming to streamline operations and maintain control over their server environments.