Bose III manual Troubleshooting, Customer service

MAINTAINING YOUR WAVE® RADIO III

Troubleshooting

Problem	What to do
System does not function	• Make sure the power cord is fully plugged into an operating electrical outlet.
	• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will
	reset the system.
	• Tap the touch pad on the top of the system to see if the system turns on (page 9).
No sound	• Turn the volume up.
	• Press Mute.
	• Press AUX to listen to an external source connected to the AUX IN input.
	• Make sure the external source is turned on and the volume on the external source is turned up.
	• Disconnect headphones from the system (connecting headphones mutes the speakers).
Poor sound quality	• If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 10).
	• If listening to an AUX source, make sure you are using a stereo cable and that it is fully
	inserted.
	• If listening to a DIGITAL RADIO source, please refer to the proper antenna placement instruc-
	tions on page 16.
Remote control is inconsis-	• Operate the remote control closer to the unit.
tent or does not work	• Check that the remote control battery is installed with positive (+) polarity facing up.
	• Replace the remote control battery.
	• Check for interference from fluorescent room lighting, sunlight, or dust or dirt on lens.
	• Try the unit in a different location.
AM reception is weak	• Adjust the internal antenna by rotating the unit slightly one way and then the other.
	• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other elec-
	tronic equipment that generates electrical noise.
	• If neither suggestion works, you may be in an area of weak AM signal coverage.
FM reception is weak	• Extend the power cord as much as possible. The power cord acts as an FM antenna. See
	“Connecting to power” on page 6.
	• Try an external antenna. Call Bose® Customer Service to order an external FM antenna.
I cannot receive one or more	• Extend the power cord as much as possible. The power cord acts as an antenna. See “Con-
DIGITAL RADIO stations in my	necting to power” on page 6.
area	• Connect the external antenna included with your system. See “Installing an external antenna
	for DIGITAL RADIO” on page 16.
	• Press and hold Mute to re-scan for available stations (page 12). Then press Preset 3.
	• Tune to check for previously missing stations.
I cannot access secondary	• If secondary services are available for the currently selected primary DAB station, the second-
services	ary service information is displayed after the primary DAB station information.
	• See “Primary stations and secondary services” on page 11.
“UNAVAILABLE” is displayed	• The broadcaster may have taken the primary DAB station you are tuned to off-air, or the signal
when listening to DIGITAL	strength has dropped to zero.
RADIO	• Wait until the station resumes broadcasting, or tune to a new station.
“OFF AIR” is displayed when	• The broadcaster may have taken the secondary service you are tuned to off-air, or the signal
listening to DIGITAL RADIO	strength has dropped to zero. “OFF AIR” is displayed for 2 seconds, then the radio tunes to the
	primary DAB station.
	• If the radio does not tune to the primary DAB station, then that primary DAB station has gone
	off-air, or the signal strength has dropped to zero.
Display alternates between	• You may have tuned to a primary DAB station or secondary service that has a low signal.
“LOW SIGNAL” and the sta-	• To increase signal strength, make sure the power cord is fully extended. See “Connecting to
tion name	power” on page 6.
	• If straightening the power cord does not improve reception, connect an external antenna. See
	“Installing an external antenna for DIGITAL RADIO” on page 16.

Customer service

If you lose your remote, additional remotes are available from Bose® Customer Service. For additional help in solving problems, contact Bose Customer Service. See the phone numbers listed inside the back cover.

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