48APPENDIX D: TECHNICAL SUPPORT
3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■Hostname: ftp.3com.com
■Username: anonymous
■Password: <your Internet
You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer.
3Com Facts The 3Com Facts automated fax service provides technical articles, Automated Fax diagrams, and troubleshooting instructions on 3Com products 24 hours a
Service day, 7 days a week.
Call 3Com Facts using your
1 408 727 7021
Support from Your If you require additional assistance, contact your network supplier. Many
Network Supplier suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.
When you contact your network supplier for assistance, have the following information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision levels
■Diagnostic error messages
■Details about recent configuration changes, if applicable
If you are unable to contact your network supplier, see the following section on how to contact 3Com.
Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you.