3Com DUA1770-0AAA04 manual Asia, Pacific Rim, Europe, Middle East and Africa

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78APPENDIX D: TECHNICAL SUPPORT

Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information.

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim
Australia	1 800 678 515	Philippines	1235 61 266 2602 or
Hong Kong	800 933 486		+61 2 9937 5076
India	+61 2 9424 5179 or	P.R. of China	10800 61 00137 or
	000800 650 1111		021 6350 1590 or
Indonesia	001 803 61009		00800 0638 3266
Japan	00531 616 439 or	Singapore	800 6161 463
	03 5977 7991	S. Korea	00798 611 2230 or
Malaysia	1800 801 777		02 3455 6455
New Zealand	0800 446 398	Taiwan	00801 611 261
Pakistan	+61 2 9937 5083	Thailand	001 800 611 2000

Europe, Middle East and Africa
From anywhere in these	+44 (0)1442 435529
regions, call:

From the following countries, you may use the numbers shown:

Austria	01 7956 7124	Luxembourg	800 29880
Belgium (Flemish)	070 700 000	Netherlands	0900 777 7737
Belgium (French)	070 700 770	Norway	815 33 047
Denmark	7010 7289	Poland	00800 441 1357
Finland	01080 2783	Portugal	707 200 123
France	0825 809 622	South Africa	0800 991196
Germany	01805 404 747	Spain	9 021 60455
Hungary	06800 14466	Sweden	07711 14453
Ireland	1800 509359	Switzerland	08488 50112
Israel	1800 943 2632	U.K.	0870 241 3901
Italy	199 161346

Latin America
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamiaca	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

North America	1 800 876 3266

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Contents SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Setting UP for Management PIN-OUTS Page About this Guide Conventions Icon DescriptionConvention Description Related DocumentationDocumentation documentation 3Com recommends that you copy the Docs/referenceguide Please include the following information when commentingSuperStack 3 Switch 4900 Series Getting Started Guide Directory as a whole to maintain the structure of the filesIntroducing Introducing the Superstack 3 Switch 4900 Series Hardware Features Switches Switch Front View Detail Switch 4900 front viewSwitch 4924 front view Ports cross-over Module Status LEDs Power/Self Test LEDColor Indicates Port Status LEDs Unit LEDsSwitch Rear Switch 4900 rear viewPower Socket Switch 4924 rear viewDefault Settings Supported by your SwitchSwitch units, it is returned to these defaults Installing the Switch Package Contents Choosing a SuitableSite Desk, or attach it to a wall Flow through the side panels of the SwitchRack-mounting Have been fittedRepeat steps 2 and 3 for the other side of the Switch Fitting a bracket for rack-mountingInterconnecting two Switch 4900 units Switch Power-upPowering-up SequencePower System output Your Switch RJ-45 connector is now a grounded portThat contain alignment pins can cause damage to your Switch OptionsApproved Gbic Switch 4950 GbicOperation TransceiversFiber SC connector Type 4 Gbic with internal Eeprom fitted Inserting a Gbic Transceiver into a SwitchSwitch 4950 Gbic Operation Installing the Switch Setting UP for Management Setting Up OverviewManual IP Configuration Automatic IP ConfigurationSetting UP for Management Manually Configuring IP Information Pre-requisitesConnecting the Workstation to the Switch Configuring the Workstation with IP InformationSetting Up the Switch with IP Information Using Command Line Interface via Telnet Example top-level command line interface menu Connecting a workstation to the Switch via the console port 19,200 baud Data bitsSetting Up the Switch with IP Information Configured IP ViewingAutomatically Pre-requisites Viewing IP Information via the Console Port Example top-level command line interface menu Refer to Setting Up Command Line Interface Management on Interface Management Command LineNetwork Using Telnet CLI Management viaSetting Up Web InterfaceChoosing a Browser Over the Network Http//xxx.xxx.xxx.xxxSetting Up Snmp Default UsersPasswords User Default Name Password Access Level Security Device User Modify operation on the web interfaceProblem Solving For Technical Support information, see Appendix DPower LED does not light Solving ProblemsSolutions below On powering-up, the Power/Self Test LED lights yellowFan failure warning message is received ProblemsSolving Hardware For further information about RMON, refer to StatusError message indicating that the Gbic transceiver is faulty Unit fails, no Snmp fan failure message is receivedSolving Communication Problems IP AddressingHow do you obtain a registered IP Address? Safety Information Important Safety Information This must be approved for the country where it is usedImportant Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX ’information de Sécurité Importante SchkoAppendix a Safety Information 3CGBIC91 Gbic SX 3CGBIC92 Gbic LX Wichtige Sicherheitsinformationen Der Netzstecker muß die Norm CEE 7/7 erfüllen SchukoWichtige Sicherheitsinformationen Appendix a Safety Information PC-AT Serial Cable Null Modem Cable 9-pin to RS-232 25-pinPin to 9-pin RJ-45 Pin ConnectorsModem Cable AssignmentsPin Number 10/100BASE-T 1000BASE-T Appendix B PIN-OUTS Power Consumption Physical DimensionsSafety Same unless otherwise statedHeat Dissipation Power SupplyProtocols Used for Administration Standards SupportedServices Online TechnicalUsername anonymous Europe, Middle East and Africa Asia, Pacific RimFrom this region, email From this region, enter the URLAsia, Pacific Rim Europe, Middle East and AfricaCountry Telephone Number Asia, Pacific Rim Country Telephone Number Latin America Index NumbersPasswords Regulatory Notices