Rose electronic CrystalView TWISTED PAIR KVM EXTENDER Service Information, Technical Support

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SERVICE

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container. See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your CrystalView, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

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CRYSTALVIEW INSTALLATION AND OPERATIONS MANUAL

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Contents Installation and Operations Manual Limited Warranty Table of Contents Figures Disclaimer IntroductionSystem introduction Features Compatibility Package contentsRose Electronics web site About this manual Connectors ModelsCrystalView PC-model Remote Unit Local Single Unit Local Dual UnitCrystalView SUN model Sun modelCrystalView PC-Serial/Audio model CrystalView Mini model Mini modelCables CrystalView cablesSerial cable Power adapterAudio cable Installation InstallationPC-Serial/Audio model only. See Figure Mini model See FigureCable length Jumper Setting Switch Length Connecting cablesPC / SUN / Serial/Audio Local / Remote unit cablingSun cabling Mini cabling Applying power All models Connecting to a Rose switchMini Model Crystalview Installation and Operations Manual User selectable settings PC and SUN models Switch Function Left OFF Right onEnabled Commands toDual, PC Serial/Audio model specific notes All model specific notesOperating instructions- All units Operating InstructionsOperating instructions Dual unit Reset Null mouse commandTroubleshooting TroubleshootingVideo picture is not sharp or is smeared Keyboard and Mouse have locked upOnly video is required, but no picture appears Picture on monitor is black and white, not color No sound at the Remote Units speakers or headphonesConstant vertical wobble appears down the screen Service Service InformationMaintenance and Repair Technical SupportSafety SafetyGrounding Safety and EMC Regulatory StatementsServicing Appendix A. General specifications AppendicesWire Color Pair RJ45 8-PinAppendix C. Parts and cables Part Number DescriptionAppendix E. Rack mount instructions FCC/IC STATEMENTS, EU Declaration of Conformity Stancliff Road Houston, Texas Phone 281