Samsung Troubleshooting Guide for Home Theater Systems

Page 41

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

Is the power cord plugged securely into the outlet?

 

Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

Playback does not start.

Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

CD-ROMs and DVD-ROMs cannot be played on this DVD

 

 

player.

 

Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

 

 

Playback does not start

Are you using a deformed disc or a disc with scratches on

immediately when the

 

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

Is the disc severely damaged?

Sound can be heard only

When listening to a CD or radio, sound is output to the front

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

 

from a few speakers and

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

Make sure that the DVD disc is 5.1-CH compatible.

If you set C, SL, and SR to NONE in the speaker mode in the

 

 

audio setup of the setup screen, no sound is heard from the

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

 

 

Picture does not appear, sound

Was the DVD player suddenly moved from a cold place to a warm

is not produced, or the disc

 

one? When condensation forms inside the player, remove the disc

 

and let the player stand for 1 or 2 hours with the power on. (You

tray opens 2 to 5 seconds later.

 

 

can use the player again after condensation disappears.)

 

 

 

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

CH Surround Sound is produced only if the disc is recorded with

Surround Sound is not

 

5.1 channel sound.

produced.

Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

the information display?

 

 

 

 

 

 

 

 

 

 

 

 

Is the remote control being operated within its operation range of

The remote control does not

 

angle and distance?

Are the batteries exhausted?

work.

Have you selected the mode(TV/DVD) functions of the remote

 

 

control (TV or DVD) correctly?

 

 

 

 

 

 

 

 

 

 

ENG

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

Is the TV power on?

picture is produced.

Are the video cables connected properly?

 

 

 

 

• Picture quality is poor and

Is the disc dirty or damaged?

A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

 

 

Audio language and

Audio language and subtitles will not work for DVDs not containing

subtitles do not work.

 

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

Menu screen does not appear even

Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

 

 

 

 

 

 

The main unit is not working.

 

 

 

 

 

 

 

 

 

 

Turn off the power and hold the button on the main unit for

(Example: The power goes out or

 

longer than 5 seconds.

strange noise is heard.)

 

 

 

 

 

 

• The DVD player is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

 

 

While “NO DISC” message appears on the display of main unit, hold

The password for rating

 

the main unit's

 

button for longer than 5 seconds. “INITIALIZE”

 

level has been forgotten.

 

appears on the display and all settings will return to the default values.

 

Press the POWER button.

 

 

Using the RESET function will erase all stored settings.

 

 

Do not use this unless necessary.

 

 

 

 

 

 

 

Can't receive radio

Is the antenna connected properly?

 

 

 

 

 

broadcast.

If the antenna's input signal is weak, install an external FM

 

 

antenna in an area with good reception.

 

 

 

 

 

 

CHECK ANTENNA” is

XM Antenna Connector and the XM Antenna is not properly

 

displayed.

 

connected. Check the connections.

 

 

 

 

 

 

 

 

 

 

 

“ON SIGNAL” is displayed.

Reposition your XM Antenna.

 

 

 

 

 

 

MISCELLANEOUS

“OFF AIR” is displayed.

The selected channel is not currently broadcasting.

 

 

 

 

 

 

Receiving only XM channel

XM Antenna is not activated.

 

0 and channel 1.

Access the website at “http://activate.xmradio.com” with a credit

 

card to sign up.

 

 

 

 

79

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Image 41
Contents Home Theater System with 5 Disc DVD Changer and Hdmi Class 1 Laser Product Safety Warnings PrecautionsENGSafety Instructions Contents This product does not support Secure DRM Media files Copy ProtectionDescription Range of Operation of the Remote Control Remote ControlConnecting the Speakers Connecting the optional Wireless Receiving Amplifier Method 3 Hdmi ....... Best Quality Method 1 Composite Video ....... Good QualityMethod 2 Component ....... Better Quality Press Hdmi Audio button on the remote con Trol What is Hdmi High Definition Multimedia Interface?Hdmi Audio ON/OFF function Connecting an External Digital / Analog Component Resolution SelectionHdmi Function Press the SD/HD buttonCooling Fan Connecting the FM AntennaDisc terminology PowerPress TV/VIDEO Press OPEN/CLOSE button to open the disc tray Load a disc Disc PlaybackPress Disc Skip button To stop playback, press Stop during playbackDisplaying Disc Information MP3/WMA-CD PlaybackTo play a file icon in the screen OPEN/CLOSE buttonJpeg File Playback Jpeg Slide ModeDigest Function Rotate/Flip FunctionDivX Playback Skipping Scenes/Songs Fast/Slow PlaybackChecking the Remaining Time Slow PlaybackPress Repeat button Repeat PlaybackTwice Press Enter but Ton at the end of the desired seg- mentAngle Function DVD Step Function DVDEZ View Function DVD Zoom Screen Enlarge Function ENGNavigating Pages DVD Bonus Group DVDPress Cursor Press Info button Button to move to 1twiceSupported Formats To stop playback, press the Stop buttonSafe USB Removal Moving Directly to a Scene/Song Using Disc MenuUsing the Title Menu DVD Select ‘ Language’ Setting the LanguageThen press Enter buttonAdjusting the TV Aspect Ratio Screen Size Setting TV Screen typeSetting Parental Controls Rating Level Setting the PasswordPower will turn off and then back on Setting the Wallpaper Jpeg DVD1PLAY/PAUSE button when an image you like appears Press Return button to return to the previous levelWhen Selecting DVD Play Mode DVD Playback ModeSetting Rear Surround Speakers Setting the Delay TimeSetting Center Speaker Disc mode Setting the Test TonePress Cursor , to adjust ‘DRC’ Stop or noEnter button Setting the AudioPress DSP/EQ button AV Sync SetupSound Field DSP/EQ Function Dolby Pro Logic II Effect Dolby Pro Logic II ModePress PL II Mode Listening to Radio Presetting StationsListening to XM Satellite Radio Before Using XM Satellite RadioWhat is XM satellite Radio? Checking the Radio ID XM Display ModeChecking the XM signal strength To tune in to a preset station, press TUNING/CH Button or Presetting XM Satellite RadioPress the XM Search button Press the FM/XM Memory button againPress Sleep button Convenient FunctionsPress Dimmer button Press Mute buttonOperating a TV with the Remote Control Before Calling for Service Handling discs Language Code ListHT-Q80 SpecificationsSamsung Home Theater Speaker Installation