Powerware 1500 VA - 60kVa Sales Return Merchandise Authorization RMA Policy, Erroneous Shipments

SALES RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY

Written authority from Eaton must be obtained before any return or credit will be allowed.

Sales RMAs will be issued for new, unused equipment that is:

A. Within 30 days of original shipment date

B. Returned in original sealed packaging

C. Returned in unmodified, untampered, original condition

D. A current design

Cancellations and Erroneous Orders:

Any order for standard Powerware products may not be cancelled within thirty days of the date scheduled for shipment/delivery by Eaton. Otherwise the order may be cancelled in accordance with the following:

•Sales RMAs issued for cancellations and erroneous orders will be subject to a minimum 15% restocking/cancellation fee

•Restocking/cancellation fee for standard product, will be 15%

•Restocking/cancellation fee for special, custom or configured products will be a minimum of 50%.

•The buyer is responsible for both inbound and outbound freight charges

Note: Charges may be waived by mutual agreement between buyer and seller. Proper approval and authorization must be obtained and documented in writing before the transaction is initiated.

Erroneous Shipments:

Sales RMAs necessary as a result of shipping/order entry errors will be issued and transacted with no charge to the buyer. Eaton will pay in-bound freight and outbound freight will be similar service level as original shipment.

RMA Expiration:

An RMA is valid for 60 calendar days from date of authorization by Eaton, after which it is subject to cancellation.

Sales Contracts:

An active Sales Contract with clauses relating to return of product for sales credits may supersede the Sales RMA policy statements above.

To request a Sales RMA please contact:

800-356-5794: reference option #4 e-mail: salesrma@eaton.com

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