Samsung HT-DB390 instruction manual Before Calling for Service, Symptom Check/Remedy

Page 35

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

Playback does not start.

• Is the region code of the disc "1" or "ALL"?

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this DVD

 

 

player.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

Sound can be heard only

• When listening to a CD or radio, sound is output to the front

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

from a few speakers and

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

not all six.

• Make sure that the DVD disc is 5.1-CH compatible.

• If you set C, SL, and SR to NONE in the speaker mode in the

 

 

audio setup of the setup screen, no sound is heard from the

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the DVD player suddenly moved from a cold place to a warm

is not produced, or the disc

 

one? When condensation forms inside the player, remove the disc

 

and let the player stand for 1 or 2 hours with the power on. (You

tray opens 2 to 5 seconds later.

 

 

can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there a "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Surround Sound is not

 

5.1 CH Surround Sound is produced only if the disc is recorded

 

with 5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

•

Are the video cables connected properly?

 

 

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

•Is the remote control being operated within its operation range of

The remote control does not

angle and distance?

 

 

 

work.

• Are the batteries exhausted?

 

 

 

• Have you selected the mode(TV/DVD) functions of the remote

 

control (TV or DVD) correctly?

 

 

 

 

 

 

 

 

Audio language and

• Audio language and subtitles will not work for DVDs not containing

subtitles do not work.

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

 

 

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

changed.

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

ratio only. Refer to the DVD disc jacket and then select the

 

appropriate function.

 

 

 

 

 

 

 

 

 

 

Can't receive radio

• Is the antenna connected properly?

 

 

 

broadcast.

• If the antenna's input signal is weak, install an external FM

antenna in an area with good reception.

 

 

 

 

 

 

 

 

 

• The main unit is not working.

 

 

 

 

 

 

 

 

 

 

 

 

• Turn off the power and hold the

button on the main unit for

(Example: The power goes out or

longer than 5 seconds.

 

 

 

strange noise is heard.)

 

 

 

 

 

 

 

 

 

• The DVD player is not

Using the RESET function will erase all stored settings.

 

 

working normally.

Do not use this unless necessary.

 

 

 

 

 

 

 

 

 

The password for rating

• While the player is in the stop mode, hold the main unit's

 

button for

 

 

longer than 5 seconds. “INITIALIZE” appears on the display and all

level has been forgotten.

settings will return to the default values.

 

 

• Press the POWER button.

 

 

 

 

Using the RESET function will erase all stored settings.

 

 

 

Do not use this unless necessary.

 

 

 

MISCELLANEOUS

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Contents AH68-01445S Financial Drive, Mississauga, Ontario, Canada L5N 6R3 TELClass 1 Laser Product Safety Warnings PrecautionsContents Disc Size Max. Playing Time Copy ProtectionFront Panel DescriptionCover Remove the battery Insert two 1.5V AAAReplace the battery Insert Remote BatteriesCenter Speaker C Rear Speakers LS RS Connecting the SpeakersPosition of the DVD Player Selecting the Listening Position Front Speakers L RTurn on the main unit Connecting Wireless Rear SpeakersTurning off the Wireless Amp and Mood Light Turning Off the Mood LightComponent Video Best Quality TV Broadcast SystemComposite Video Good Quality Video Better QualityPress AUX on the remote control to select AUX 1 or AUX Connecting an External Digital ComponentConnecting an External Analog Component Terminal. Keep the AM loop antenna connected Please observe the following cautions for your safetyTemporary measure Is good, then fasten it to a wall or other rigid surfacePress DVD button to select DVD/CD mode Plug the power cord intoAC power supply Press the Power button to turn on the TVDisc Playback MP3 -CD Playback To rotate the image Jpeg Disc Playback Displaying Disc InformationBriefly press Fast/Slow PlaybackSkipping Scenes/Songs Press and holdPress Enter Repeat PlaybackPress Repeat button Press Info button twice Press Cursor 2 button to move toPress Enter button Angle FunctionZoom Function ButtonPress the numeric buttons 1Press Info button twice1Press Info button Stop mode, press Menu button Using Disc MenuUsing the Title Menu Press Menu button to exit the setup screenButton to move to Setting the Language‘Setup’ and then Press Cursor43PS Setting TV Screen typeAdjusting the TV Aspect Ratio Screen Size 43LBEnter the password Then press Enter button Setting Parental Controls Rating LevelPress Menu button Setting the PasswordPress OPEN/CLOSE Setting the Wallpaper Jpeg DVD VCDStop mode Press Menu button To Change the WallpaperPress Test Tone button Setting the Speaker ModeSetting the Test Tone Speaker Setup, press the Enter button againPress Return button to return to the previous level Setting the Delay TimeEnter button Setting the Audio QualityPress Sound Edit button and then press Cursor ‘Audio’ and then pressSetting the DRC Dynamic Range Compression To Turn On or Off Sound Logo Auto Sound Calibration SetupPress ASC button Press SUPER5.1 button Live Surround ModePlug the headphones into the headphone jack Magic Headphone FunctionDolby Pro Logic II Effect Dolby Pro Logic II ModePress PL II Mode button Buttons to select the modeListening to Radio Presetting StationsPress Dimmer button To confirm the sleep timer setting, press Sleep buttonConvenient Functions Press Sleep buttonIndicator on the remote control flash When operating a TV with the remote controlPress the Mode button to make the TV Symptom Check/Remedy Before Calling for ServiceHandling discs SpecificationsSamsung Limited Warranty
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