SUPER MICRO Computer X7DWE, Supero Technical Support Procedures, Frequently Asked Questions

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Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please note that as a motherboard manufacturer, Supermicro does not sell directly to end- users, so it is best to fi rst check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specifi c system confi guration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our website (http://www.supermicro.com/support/faqs/) before contacting Technical Sup- port.

2.BIOS upgrades can be downloaded from our website at (http://www. supermicro.com/support/bios/).

3.If you still cannot resolve the problem, include the following information when contacting Supermicro for technical support:

Motherboard model and PCB revision number

BIOS release date/version (this can be seen on the initial display when your system fi rst boots up)

System confi guration

An example of a Technical Support form is on our website at (http://www. supermicro.com/support/contact.cfm).

Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my motherboard can

support?

Answer: The X7DWE has 4 240-pin DIMM slots that support DDR2 FBD ECC 800/667/533 SDRAM modules. It is strongly recommended that you do not mix memory modules of different speeds and sizes.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing any problems with your system. Updated BIOS fi les are located on

3-3

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Contents USER’S Manual Manual Revision Release Date April 9 Conventions Used in the Manual About This ManualManual Organization Page Preface Table of Contents Table of Contents TroubleshootingAppendices BiosOverview ChecklistHeadquarters Contacting SupermicroEurope Asia-PacificX7DWE Image X7DWE X7DWE Motherboard LayoutX7DWE Quick Reference Jumper Description Default SettingConnector Description Memory Motherboard FeaturesChipset Expansion SlotsDimensions Acpi FeaturesOnboard I/O OtherSystem Diagram Intel 631xESB/632x ESB I/O Controller Hub-ESB2 South Bridge Chipset OverviewIntel 5400 MCH North Bridge PC Health Monitoring Special FeaturesSlow Blinking LED for Suspend-State Indicator Acpi FeaturesMain Switch Override Mechanism CPU Overheat LED and ControlWake-On-LAN WOL Power SupplyExternal Modem Ring-On Super I/O Page Unpacking PrecautionsStatic-Sensitive Devices Installing an LGA771 Processor Processor and Heatsink InstallationPage CEK Heatsink Installation Installation of the HeatsinkMounting the Motherboard in the Chassis Memory Support Memory InstallationDimm Installation Possible System Memory Allocation & Availability Installing and Removing DIMMsBack Panel Connectors/IO Ports Control Panel Connectors/IO PortsFront Control Panel JF1 Header PinsFront Control Panel Pin Definitions Power LEDNMI Button NMI PWR LEDHDD LED NIC1 LED NIC2 LED NIC1/NIC2 LED IndicatorsOverheat OH/Fan Fail LED Power Fail LEDPower Button Reset ButtonProcessor Power Connector Connecting CablesATX Power Connector Chassis Intrusion Universal Serial Bus USBVGA VGA ConnectorFan Headers COM1 COM2 ATX PS/2 Keyboard and PS/2 Mouse PortsSerial Ports WOR Power LED/SpeakerWake-On-LAN Sgpio Headers Glan 1/2 Giga-bit Ethernet PortsGLAN1 GLAN2 GLAN1 GLAN2 SGPIO-1 SGPIO-2SMB PWR SMB Power SMB I2C ConnectorGlan Enable/Disable Jumper SettingsEnabled Explanation JumpersCmos Clear Watch Dog Enable/DisableI2C Bus to PCI-X/PCI-Exp. Slots VGA Enable/DisableOnboard Power LED Onboard IndicatorsGlan LEDs LEDLED6 CPU2VRM OH CPU VRM Overheat LED IndicatorsLED5 CPU1VRM OH Step Floppy ConnectorSimlp Ipmi Slot Serial ATA PortsIDE Connector No Power Troubleshooting ProceduresBefore Power On No Video Losing the System’s Setup ConfigurationMemory Errors Question How do I update my BIOS? Technical Support ProceduresFrequently Asked Questions Question Whats on the CD that came with my motherboard? Returning Merchandise for ServiceIntroduction System BiosHow To Change the Configuration Data Press the Delete key to enter Setup Running SetupMain Bios Setup Bios Date Main Bios Setup MenuSystem Time System DateLBA Format TypeCHS Format Transfer Mode LBA Mode ControlUltra DMA Mode Native Mode OperationSerial ATA Sata RAID Enable Sata Controller Mode OptionSata Ahci Enable ICH RAID Code BaseBoot Features Advanced SetupEFI OS Boot Power Button BehaviorPower Loss Control Resume On Modem RingMemory Cache PCI Configuration Advanced Chipset Control Intel VT for Direct I/O VT-d Demand Scrub Route Port 80h Cycles to Crystal Beach FeaturesHigh Precision Event Time USB FunctionAdvanced Processor Options Direct Cache Access Available when supported by the CPU Hardware Prefetch Available when supported by the CPUDCA Delay Clocks Available when supported by the CPU Intel Eist Support Available when supported by the CPUDevice Configuration DMI Event Logging Console Redirection Voltage Monitoring Hardware Monitor LogicFan Speed Control Modes Ipmi Specification Version Abled Bios Post ErrorsSystem Event Logging Clear System Event LoggingBios Post Watch Dog System Event Log/System Event Log List ModeAbled OS Boot Watch Dog Timer for Loading OS MinutesRealtime Sensor Data SecurityUser Password Is Supervisor Password IsSet Supervisor Password Set User PasswordBoot Priority Order/Excluded from Boot Orders BootExit Recoverable Post Error Beep Codes Appendix a Post Error Beep CodesPage Appendix B Installing the Windows OS Page Appendix C Installing Other Software Programs and Drivers Configuring Supero Doctor Supero Doctor III Interface Display Screen-II Remote Control

X7DWE, Supero specifications

Supermicro, a leading provider of high-performance server technology, has made significant strides in the server market with its Supero X7DWE motherboard. This particular model stands out for its robust capabilities, designed specifically for enterprise-level applications and data center deployments.

The Supero X7DWE motherboard is engineered with dual Intel Xeon 5000/5100 series processors, enabling it to handle demanding computational tasks effectively. With support for up to 32 GB of DDR2 memory, this motherboard provides substantial memory bandwidth, which is essential for high-performance computing and virtualization applications. The architecture allows for up to 8 DIMM slots, delivering flexibility in terms of memory configuration to meet specific workload requirements.

One of the key features of the Supero X7DWE is its advanced I/O capabilities. The motherboard is equipped with multiple PCI Express slots, allowing for the integration of a variety of expansion cards, including high-speed network adapters, RAID controllers, and graphics cards. This versatility enhances the server's performance and adaptability, catering to various business needs.

In terms of storage, the X7DWE comes with support for several SATA and SAS drives, including RAID configurations, which provide improved data redundancy and performance. This feature is particularly attractive to businesses that require reliable data management and protection.

Moreover, the Supero X7DWE motherboard incorporates advanced networking capabilities, featuring integrated dual Gigabit Ethernet ports. These ports facilitate high-speed data transfer and redundancy, essential for business continuity and ensuring that applications remain accessible.

Power efficiency is another critical aspect of the Supero X7DWE design. With support for high-efficiency power supplies, the motherboard minimizes energy consumption while maximizing performance, making it a cost-effective solution for enterprises looking to reduce operational costs.

In conclusion, the Supermicro Supero X7DWE motherboard exemplifies a perfect balance between performance, reliability, and flexibility. With its dual processor support, expansive memory capacity, advanced I/O options, and efficient power management, it is an ideal choice for organizations seeking to deploy high-performance servers tailored for intensive workloads. Whether for virtualization, database management, or enterprise applications, the X7DWE proves to be an excellent foundation for building powerful and scalable server solutions.