Samsung HTH5500W Symptom Check/Remedy Dolby Digital 5.1 CH, Surround Sound is not, Produced, Work

Symptom	Check/Remedy
Dolby Digital 5.1 CH	●● Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Surround Sound is not	Sound is produced only if the disc is recorded with 5.1 channel sound.
produced.	●● Is the audio language correctly set to Dolby Digital 5.1-CH in the information
	display?
The remote control does not	●● Are you operating the remote within its operational range and within the proper
work.	angle relative to the sensor?
	●● Are the batteries drained?
	●● Have you selected the mode (TV/BD) functions of the remote control (TV or BD)
	correctly?
●● The disc is rotating but	●● Is the TV power on?
there is no picture.	●● Are the video cables connected properly?
●● Picture quality is poor and	●● Is the disc dirty or damaged?
the picture is shaking.	●● A poorly manufactured disc may not be playable.
Audio language and subtitles	●● The Audio Language and subtitle functions will not work if the disc does not
do not work.	contain multiple language sound tracks or subtitles.
The menu screen does not	●● Are you using a disc that does not contain menus?
appear even when you select
the menu function.
The aspect ratio cannot be	●● You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode,
changed.	or 4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 mode only.
	Refer to the Blu-ray Disc jacket, and then select the appropriate function.
●● The product is not	●● Press and hold the remote control's 5 button for 5 seconds in STANDBY mode.
working.	This will reset the unit.
(Example: The power goes	-- Using the RESET function will erase all stored settings.
off or you hear a strange	Do not use this function unless necessary.
noise.)
●● The Product is not
working normally.
You have forgotten the	●● With no disc in the product, press and hold the product's 5 button for longer
rating level password.	than 5 seconds. INIT appears on the display and all settings will return to their
	default values.
	-- Using the RESET function will erase all stored settings.
	Do not use this function unless necessary.
Can't receive radio	●● Is the antenna connected properly?
broadcasts.	●● If the antenna's input signal is weak, install an external FM antenna in an area
	with good reception.
There is no sound when	●● If you press the ^ button while listening to TV audio using the D. IN or AUX
you try to listen to TV audio	functions, the Blu-ray/DVD disc functions are turned on and the TV audio is
through the home cinema	muted.
speakers.
"Not Available" appears on	●● The features or action cannot be completed at this time because:
screen.	1. The Blu-ray/DVD disc's software restricts it.
	2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
	3. The feature is not available at the moment.
	4. You’ve requested a title or chapter number or search time that is out of range.

Appendix

47 - English