9 Troubleshooting
PCI Compatibility
•Early PCI BIOS versions do not properly support the new PCI specifications and may “hang” when a network card driver tries to load. If this occurs, make sure your BIOS correctly supports the PCI Local Bus Specification (v2.0 or later) and upgrade your computer BIOS to the latest version
•Some PCI computers are not
o Verify that the PCI slot is an enabled
o Make sure that your motherboard supports 3.3V PCI cards.
o In some computers, you may be required to disable
o Some computers may require you to reserve interrupts and memory addresses for installed ISA cards to prevent PCI cards from using the same settings. Refer to your PC’s manual and check the PCI BIOS Setup program configuration options for ISA cards.
o Make sure the PCI slot is configured to support INTA.
o Ensure that INTA for the slot is assigned to a free interrupt (IRQ) number.
Common Installation Problems
Problems are often caused by cabling errors, conflicts with other devices installed in the same computer, or software that has been configured incorrectly. If you encounter a problem with the SMC2602W, use the following checklists to identify and correct the problem.
•If you’re computer cannot find the SMC2602W, or the network driver does not install correctly, check the following items before contacting SMC Technical Support
o Make sure the card is securely seated in the PCI slot. Check for any hardware problems, such as physical damage to the card’s edge connector.
o Try the card in another PCI
o Check for resource conflicts in the PCI configuration.
o Make sure your computer is using the latest BIOS available. Contact the manufacturer of the computer or motherboard for information on updating the BIOS (e.g. – Dell, Toshiba, etc)
o If there are other network cards in the computer, they may be causing conflicts. Remove all other cards from the computer and test the SMC2602W separately. If you continue to have problems, remove all cards except the SMC2602W and your video card.