SMC Networks SMC1255TX manual Solutions for Common Problems, Network Card Installation Problems

Page 48

TROUBLESHOOTING

Solutions for Common Problems

Problems are often caused by cabling errors, conflicts with other devices installed in the same computer, or software that has been configured incorrectly. If you encounter a problem with the network card, use the following checklists to identify and correct the problem.

Network Card Installation Problems

If your computer cannot find the Barricade PCI card, or the network driver does not install correctly, check the following items before contacting SMC Technical Support.

Make sure the card is securely seated in the PCI slot. Check for any hardware problems, such as physical damage to the card’s edge connector.

Try the card in another PCI bus master slot. If this fails, test with another Barricade PCI card that is known to operate correctly.

Check for resource conflicts in the PCI configuration. See section “PCI Compatibility” in this chapter.

Make sure your computer is using the latest BIOS available.

If there are other network cards in the computer, they may be causing conflict. Remove all other cards from the computer and test the Barricade PCI card separately.

Check for a defective computer or PCI bus by trying the network card in another computer that is known to operate correctly.

38

Image 48
Contents SMC1255TX Page Barricade PCI User Guide Copyright TrademarksLimited Warranty Limited Warranty Compliances FCC Class BFCC Radiation Exposure Statement Vcci Class B Compliance JapanEC Conformance Declaration Class B SMC contact for these products in Europe isTable of Contents Troubleshooting Cable SpecificationsSpecifications Introduction Features and Benefits Hardware Description LED Indicators RJ-45Remote LAN Wakeup Installation Equipment ChecklistHardware Installation Installation Driver Installation Click Next Check Specify a location, and click Next Driver Installation Installation Software Installation Installation Software Installation Installation EtherGuard Installation Software Installation Installation Software Installation Installation WiNeTool Configuration MACSoftware Installation Send Packet Packet Generator Send Acpi Packet Receive Packet Gauge Capture Console Toolbar Click Analysis to open the capture consoleFilter Setting MAC Address Filter Setting IP Address Filter Setting ProtocolFilter Setting Pattern Filter Setting Buffer SizePacket Analysis Receive Packet Detail Troubleshooting PCI CompatibilityPCI Compatibility Solutions for Common Problems Network Card Installation ProblemsNetwork Connection Problems Troubleshooting Cable Specifications Cable and SpecificationsTwisted-Pair Cable and Pin Assignments RJ-45 Pin Assignments Specifications Warranty CompliancesNetWare ODI Drivers Unix DriversFor Technical SUPPORT, Call