SMC Networks 802.11g manual Troubleshooting Chart, Problem Possible Cause Solution

User Guide

Troubleshooting

Troubleshooting Chart

Problem	Possible Cause	Solution
	Power unavailable.	Check that the SMCWAA-G power cable is properly
		connected and that the power is switched on.
		Check that the MAC address for the SMCWAA-G has
	SMCWAA-G is not known to the network.	been entered correctly in the wireless network’s MAC
		Access Control. Turn off the SMCWAA-G and turn it on
Nothing appears on		again.
the display when the	Internet unavailable.	Check that the Internet access point has an active
SMCWAA-G		connection to the Internet.
is switched on.
		Open the SMCWAA-G PC Utility and select the
		SMCWAA-G that has the problem. Click the Profiles
	Wireless network incorrectly configured.	button and check that the active profile is correctly
		configured for your network. Turn on the SMCWAA-G and
		ensure that the correct profile has been selected under
		Network Profiles.
	You are connected to a station that is running,	Try again later or choose another station.
	but it is not currently broadcasting any music.
	The buffer is full	Wait a few seconds until the buffer clears. If the problem
	(everything else seems normal).	persists, turn off the SMCWAA-G and turn it on again.
	Station is not up.	Try looking up the station’s Web site to see if there are any
		changes. Try a different Internet Radio station.
		Disable the VPN while running the SMCWAA-G for
	There is a VPN (Virtual Private Network)	troubleshooting purposes.
	running on your PC.	Warning: this may adversely affect other programs and
		data - proceed with caution.
	The Internet Access Point and the PC are not	The Internet access point and the PC must be on the
	on the same subnet.	same subnet.
	The Internet Access Point has a MAC filter	Add the MAC address of the SMCWAA-G to the exception
Cannot connect to an	enabled.	list.
Internet Radio station
		Traffic to/from the SMCWAA-G must be enabled for the
after pressing “Play”		media server program. Change your firewall settings to
and an error is	Your PC is running a third party software	enable multicast messages for the media server program.
displayed/	firewall that is preventing access to Internet	If the above solution does not work, disable the firewall for
The SMCWAA-G does	Radio.	troubleshooting purposes.
not react to remote		Warning: this may adversely affect other programs and
control commands and		data - proceed with caution.
hangs in the UPnP
		Traffic to/from the SMCWAA-G must be enabled for the
Menu structure.
		media server program. Change your firewall settings to
		enable multicast messages for the media server program.
	Your PC is using the Microsoft built-in firewall.	(239.255.255.xxx)
		If the above solution does not work, disable the firewall for
		troubleshooting purposes.
		Warning: this may adversely affect other programs and
		data - proceed with caution.
		Disable the packet filter for troubleshooting purposes.
	Your PC uses a Microsoft packet filter.	Warning: this may adversely affect other programs and
		data - proceed with caution.
	Your PC uses a static IP address and therefore	Use a different network profile that allows for a fixed IP
	does not access a DHCP server.	address. See Advanced Settings on page 14.
	This can be caused by network delays when	Wait a few seconds and try again. If the problem persists,
	sending out UPnP requests.	turn off the SMCWAA-G and turn it on again.

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