SMC Networks SMC7004ABR manual Appendix a Troubleshooting

Page 95

APPENDIX A

TROUBLESHOOTING

This appendix describes common problems you may encounter

and possible solutions to them. The Barricade can be easily monitored through panel indicators to identify problems. If you cannot resolve any connection problems after checking the indicators, then refer to the other sections in the following table.

 

Troubleshooting Chart

 

 

Symptom

Action

 

 

LED Indicators

 

 

 

Power LED is Off

• External power supply has failed or is

 

disconnected.

 

• Check connections between the Barricade, the

 

external power supply, and the wall outlet.

 

• If the power indicator does not turn on when the

 

power cord is plugged in, you may have a

 

problem with the power outlet, power cord, or

 

external power supply.

 

However, if the unit powers off after running for

 

a while, check for loose power connections,

 

power losses or surges at the power outlet.

 

If you still cannot isolate the problem, then the

 

external power supply may be defective. In this

 

case, contact SMC Technical Support for

 

assistance.

 

 

A-1

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Contents Barricade Broadband Router Page Barricade Broadband Router User Guide Trademarks CopyrightLimited Warranty Limited Warranty EC Conformance Declaration Class B FCC Class BJapan Vcci Class B Australia AS/NZS 3548 1995 Class B Industry Canada Class BWichtige Sicherheitshinweise Germany Safety ComplianceUnderwriters Laboratories Compliance Statement Compliances Table of Contents Configuring Client TCP/IP Configuring Printer Services Xiv About the Barricade Chapter IntroductionFeatures and Benefits Shared IP Address LAN AccessInternet Access ApplicationsVirtual Private Network User-Definable Application Sensing TunnelDMZ Host Support SecurityIntroduction Applications Package Contents Chapter InstallationDescription of Hardware Installation SMC7004ABR Connect the System System RequirementsConnecting the Barricade Basic Installation ProcedureAttach to Your Network Using Ethernet Cabling Making LAN Connections Attach the Barricade to the Internet Connect a Printer Connecting the Power AdapterLED Verify Port StatusTCP/IP Configuration Configuring Client PCSPrinter Client Installation Configuring the Barricade Navigating the Web Browser Interface Setting a PasswordMaking Configuration Changes Menu Description Main MenuMenu Description Networking and Client Services Change Password Set Time Zone LAN Gateway and Dhcp SettingsWAN Configuration Static IP Address Fixed IP Dynamic IP Address DhcpPPP over Ethernet PPPoE Dial-up on Demand Modem Has your Internet Service Provider given you an IP address? DNS ConfigurationFirewall Protection Configuring Client ServicesVirtual Server Enabling Special Applications Client Filtering Misc Field Description Viewing Network and Device StatusUsing System Tools Installing TCP/IP Protocol in Your PC Configuring Client TCP/IPInstalling TCP/IP Protocol in Your PC Setting TCP/IP to Work with the Barricade Configure TCP/IP Settings Configuring Your Computer with Windows 95/98/MEConfiguring Client TCP/IP Setting TCP/IP to Work with the Barricade Disable Http Proxy Internet Explorer Netscape Obtain IP Settings from Your BarricadeSetting TCP/IP to Work with the Barricade Configuring Your Computer with Windows Setting TCP/IP to Work with the Barricade Configuring Client TCP/IP Disable Http Proxy Netscape Obtain IP Settings From Your Barricade Configuring Client TCP/IP Configuring Your Computer with Windows NT Configuring Client TCP/IP TCP/IP Configuration Setting Disable Http Proxy Netscape Obtain IP Settings From Your Barricade Configuring Your Macintosh Computer Configuring Client TCP/IP Subnet Mask Router Name Server Internet Explorer Obtain IP Settings From Your Barricade Configuring Client TCP/IP Dynamic IP Allocation via a Dhcp Server Manual IP Configuration Verifying Your TCP/IP Connection Configuring Client TCP/IP Setting TCP/IP to Work with the Barricade Install the Printer Port Monitor Configuring Printer ServicesInstall the Printer Port Monitor Configuring Printer Services Configure the Network Printer in Windows 95/98/ME Configure the Print ServerConfiguring Printer Services Configure the Network Printer in Windows NT Configuring Printer Services Configure the Network Printer in Unix Systems Appendix a Troubleshooting TCP/IP Troubleshooting Chart Troubleshooting Twisted-pair Cable SpecificationsEthernet Cable Crossover Cable RJ-45 Port Pin Assignments Pin MDI Signal NameDB-9 Port Pin Assignments Serial Port Pin AssignmentsSerial Port to 25-Pin DTE Port on PC Serial Port to 9-Pin COM Port on PCSerial Port to 25-Pin DCE Port on Modem DB-25 Printer Port Pin Assignments Printer Port Pin AssignmentsWeight Advanced FeaturesIndicator Panel DimensionsMaximum Current Input PowerPower Consumption TemperatureCompliances WarrantySpecifications Appendix D Ordering Information Ordering Information Page Internet