Appendix A: Troubleshooting
Frequently Asked Questions
Q.What’s the speed of Turbo HomePlug operating over a standard home power line network?
A.Turbo HomePlug operates up to 85 Mbps bandwidth over a standard home power line network.
Q.What’s the Estimated Range of HomePlug?
A.Approximately 300 meters in wall power lines (one household).
Q.Will HomePlug work in any home?
A.Any home with copper wiring
Q.Will HomePlug signal pass through circuit breakers?
A.Yes, HomePlug signal will have no problem passing through circuit breakers but not through power transformers.
Q.Does Homeplug work with AC input of 100 – 240V?
A.Yes, HomePlug works with AC input of 100 – 240V.
Q.Does HomePlug cause any interference with other my other home networking device?
A.No, HomePlug operates in a different frequency band then other power line control devices and can
Q.Can my neighbor receive my HomePlug signal?
A.It is possible for your neighbor receive your HomePlug signal between two adjacent homes. To prevent this happen, please enable the
Q.How do I find out what’s my current speed and my signal strength of my HomePlug device?
A.You can find this information by using HomePlug Configuration Utility.
Q.One of the Powerline LEDs doesn’t light up after I plug the HomePlug directly into a wall outlet?
A.Test that wall outlet with other electrical devices first to make sure the wall outlet is working properly. Then plug your HomePlug device again. If the same problem happens again, plug both HomePlug units into adjacent sockets and see if the LEDs light up.
Q.The Ethernet LED doesn’t light up on my HomePlug Turbo Ethernet Adapter?
A.If the Ethernet LED doesn’t light on your HomePlug Turbo Ethernet Adapter, it’s most likely because the Ethernet port of the HomePlug does not detect a LAN connection. Check your Ethernet adapter on your computer and make sure its enable and working properly. Also, check to see if the Ethernet cable is the correct type, connected, and working properly.
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