Talkswitch 3.24 manual Introduction

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T A L K S W I T C H V O I P N E T W O R K T R O U B L E S H O O T I N G G U I D E

1. INTRODUCTION

This guide assumes you are having difficulties with VoIP calls in a branch-to-branch configuration and you have already configured the following configuration settings in both the proxy server and remote site locations:

•IP addresses for private, public and proxy server network settings.

•VoIP and Line Hunt Group numbers.

•Services in the router IP mapping tables.

This guide describes the following steps:

•Verifying existing TalkSwitch configuration settings.

•Attempting a VoIP call and troubleshooting specific problems.

During the VoIP call attempt, you will be redirected to specific places in the configuration settings in order to help pinpoint the exact problem. The following figure depicts a simple branch-to-branch VoIP setup with one remote site location and the proxy server location.

W W W . T A L K S W I T C H . C O M

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Contents Release Copyright Information Table of Contents Page Introduction System IP Settings Verifying Configuration SettingsIP Configuration Proxy/Registrar Voip ConfigurationPublic WAN IP Address VoIP Lines Username and PasswordVoip Numbers Firewall Port Mappings Line Hunt GroupsSIP and RTP Port Assignments View Registration Status RegistrarView Registrar Entries Verify Registration Testing Your ConfigurationAnswer the Voip Call Initiate the Voip Call
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