Samsung AH68-02019S manual Troubleshooting

Page 66

troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

EnG

SYMPTOM

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Blu-ray Home Theater.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

Sound can be heard only from a few

• When listening to a CD or radio, sound is output from the front speakers

speakers and not all 8.

(L/R) only. To enjoy sound over 7 or 8 speakers select the D.PL IIX, Neo:6

 

or SFE MODE modes.

 

• If you set SBL and SBR to NONE in the speaker mode in the audio setup of

 

the setup screen, no sound is heard from the SBL and SBR speakers.

 

Set SBL and SBR to Small.

 

 

Dolby Digital 5.1 CH Surround Sound is

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround

not produced.

Sound is produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in the

 

information display?

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

 

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

• A poorly manufactured disc may not be playable.

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or

 

4:3 Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only.

 

Refer to the BD disc jacket and then select the appropriate function.

 

 

● troubleshooting

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Contents Questions or COMMENTS? Code No. AH68-02019S0.01CH Blu-ray Home Theater System Thank you for purchasing this Samsung productHdmi Multi-Disc Playback & FM TunerDolby Pro Logic Samsung TVs that support Anynet+Menu sounds WHAT’S InCLUDEDGraphic planes Menu may consist of several pagesSafety information Safety WarningsPRECAUTIOnS Contents EnG Icons that will be used in manual Getting startedBefore Reading the User’s Manual About the use of this user’s manualDisc Type and Characteristics Disc types that can be playedLogos of Discs that can be played Discs that cannot be played Region codeBlu-ray Disc Compatibility Disc Types Disc FormatDescription Front PanelRear Panel Remote control Tour of the Remote ControlRemote control BD Receiver buttonSETTIng the Remote COnTROL Operation Range of the Remote ControlTV Brand Code List SSSConnections Speaker InstallationHow to Install the Speaker and the Stand Speaker PackagesTo mount the speakers on the wall . Mount the speaker on the standConnections Connecting the Speakers Connecting The Speakers JacksConnecting the Video Out to your TV Choose one of the three methods for connecting to a TVBest Quality Hdmi Auto Detection Function Method 2 Component Video .... Better QualityMethod 3 Composite Video Good Quality Connecting Audio from External Components AUX Connecting an External Analog ComponentOptical Connecting an External Digital Component Optical CableConnections FM Antenna Supplied Connecting the FM AntennaCooling Fan  This unit does not receive AM broadcastsBefore PLAYIng HD DVD DVD+RW DVD-ROM DVD-RAM CDV CD-ROM CVDEng PLAYIng a Disc USIng the Search AnD Skip FUnCTIOnS Slow MOTIOn PLAY/STEP MOTIOn PlaySystem setup On-Screen Menu NavigationAudio For the disc audio language SETTIng UP the LAngUAgE OPTIOnSSystem Setup Subtitle For the disc subtitlesAV Sync SETTIng UP the Audio OPTIOnSDynamic Compression Prevent dramatic passages from getting too loudSETTIng UP the Speaker OPTIOnS Setting the Speaker ModeSpeaker Setup Setting the Test TonePress the $% buttons to select Audio Setup Setting the Speaker Distance. Press the $% buttons to select Setup, then press EnTER or + buttonSetting the Sound Edit You can adjust the balance and level for each speakerSound Edit Photo Bottom of the screen Pan-Scan SETTIng UP the Video DISPLAY/OUTPUT OPTIOnSTV Aspect WideResolution Movie Frame 24 FsScreen Message Resolution according to the output modeOff Does not display messages related to operation mode VideoIf you select TV SETTIng UP the Hdmi Setup OPTIOnSHdmi setup menu will be displayed If you select the TheaterMonitor Select if connected to a Monitor via Hdmi MonitorTV Select if connected to a TV via Hdmi Toggled ON/OFFParental Setup SETTIng UP the PAREnTAL LockIf you forgot your password New PasswordPress the $% buttons to select new Password, then Setting the Rating LevelChanging the Password Remote controlSystem upgrade Firmware UPgRADEUpgrade Start To perform the system upgrade, press the + buttons to Select Start and then press the EnTER buttonNETWORK Setup SettingsSystem InFORMATIOn Setup available SystemIf Dhcp is set to On and DNS is set to Manual USIng the Display FUnCTIOn Watching a movieUsing the Title Menu USIng the Disc MEnU & POPUP/TITLE MEnUUsing the Disc Menu Using the Popup MenuRepeat the current chapter or title Using the A-B Repeat functionRepeat playback During playback, press the Repeat button on the remoteSELECTIng the Audio LAngUAgE Using the Audio buttonUsing the Subtitle button SELECTIng the Subtitle LAngUAgEUsing the Marker button USIng the Bookmark FUnCTIOnUsing the AngLE function CHAngIng the Camera AngLEClearing a bookmark Press the Reda or CAnCEL button to deletePlaying back a bookmark During playback, press the Marker button onPLAYIng An MP3 Listening to musicPLAYIng An Audio CDCD-DA ELEMEnTSRepeat Audio CDCD-DA & MP3 Playlist Music Track 00  00033 Track 00 To stop the Slide Show Viewing a PictureVIEWIng a Picture PictureGO to Photo List To move the areaTo stop the Zoom NEO6 Mode Sound modeSFESOUnD Field Effect Mode Press nEO6 Mode buttonYou can select the desired Dolby Pro Logic IIx audio mode Dolby PRO LOgIC IIx ModePress the PL IIx Mode button Dolby PRO LOgIC IIx EffectPRESETTIng STATIOnS RadioLISTEnIng to Radio To confi rm the sleep timer setting, press the Sleep button Sleep Timer FUnCTIOnADJUSTIng Display BRIgHTnESS Convenient functionTroubleshooting Resolution Press the Power buttonFeature is not available at the moment Hdcp High-bandwidth Digital Content ProtectionDisc Storage AppendixHandling discs Handling and Storing DiscsSpecifications Compliance and Compatibility Notice Not ALL discs are compatibleExclusions What is not Covered Contact Samsung World Wide Region Country Customer Care Center  Web Site
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