Samsung AH68-01850K instruction manual Before Calling for Service, Symptom Check/Remedy

Page 35

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized deal- er or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

• Check the region number of the DVD.

Playback does not start.

 

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

 

motion playback.

• Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

• When listening to a CD or radio, sound is output to the front

 

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

Sound can be heard only

 

(Dolby Pro Logic II) on the remote control to use all six

 

speakers.

from a few speakers and

 

• Make sure that the DVD disc is 5.1-CH compatible.

not all six.

•

If you set C, SL, and SR to NONE in the speaker mode in the

audio setup of the setup screen, no sound is heard from the

 

 

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

 

warm one? When condensation forms inside the player, remove

 

the disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

 

 

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Surround Sound is not

 

5.1 CH Surround Sound is produced only if the disc is recorded

 

with 5.1 channel sound.

produced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

•

A poorly manufactured disc may not be playable.

 

 

•Is the remote control being operated within its operation range of

The remote control does

 

angle and distance?

not work.

• Are the batteries exhausted?

• Have you selected the mode(TV/DVD) functions of the remote

 

 

control (TV or DVD) correctly?

 

 

 

 

Audio language and

• Audio language and subtitles will not work for DVDs not

subtitles do not work.

 

containing them. And depending on the disc, they may work

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

• The main unit is not working.

 

 

 

 

 

 

 

 

• Turn off the power and hold the button on the main unit for

(Example: The power goes out or

 

longer than 5 seconds.

strange noise is heard.)

 

 

 

 

 

• The Home Theater is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

 

 

 

 

 

 

• While “NO DISC” message appears on the display of main unit, hold

The password for rating

 

the main unit's button for longer than 5 seconds. “INITIALIZE”

•

appears on the display and all settings will return to the default values.

level has been forgotten.

Press the POWER button.

 

 

 

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

 

 

 

Can't receive radio

•

Is the antenna connected properly?

 

 

 

broadcast.

• If the antenna's input signal is weak, install an external FM antenna

 

in an area with good reception.

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MISCELLANEOUS

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Contents Digital Home Cinema System Preparation Safety Warnings PrecautionsGBContents This product does not support Secure DRM Media files Copy ProtectionFront Panel Rear Panel DescriptionInsert Remote Batteries Remote ControlRange of Operation of the Remote Control Connecting the Speakers Connecting the SpeakersConnect the front, center Connecting the optional Wireless Receiving Amplifier GBMethod 1 Composite Video ............... Good Quality Resetting Wireless CommunicationTurn on the main unit Interlaced Scan 1 Frame = 2 Fields Press Stop buttonPress TV/VIDEO Press DVD ReceiverTo stop playback, press Stop during playback Disc terminologyPress OPEN/CLOSE button to open the disc tray Load a disc Close the compartment by pressing OPEN/CLOSE button againAppears on the TV screen MP3/WMA-CD PlaybackPress Info button Press To skip to the next slide Jpeg File PlaybackPlace the Jpeg disc on the disc tray DivX Playback Checking the Remaining Time Fast/Slow PlaybackSkipping Scenes/Songs Repeat Playback Zoom Screen Enlarge Function Step Function DVD VCDAngle Function DVD EZ View Function DVDPress Cursor 3 button or numeric Buttons to select the desired subtitlePress Cursor 2 button to move to Subtitle display Safe USB Removal Playing Media Files using the USB Host featureTo stop playback, press the Stop button Moving Directly to a Scene/Song Using the Title Menu DVDLanguage’ and then Press Enter button Setting the LanguageStop mode Press Menu button Select ‘Language’ Then press Enter button43PS Adjusting the TV Aspect Ratio Screen Size43LB Button Setting the PasswordStop mode 1PLAY/PAUSE button when an image you like appears Setting the Wallpaper Jpeg DVD VCDPower will turn off and then back on Press Menu button to exit the setupPress the Menu Button while the disc tray is open Speaker Setup, press the Enter buttonDivX R registration Press Cursor , to set the Delay time Setting the Delay TimePress Menu Setting the Test ToneDisc mode Stop or noPress Sound Edit button and then press Cursor Setting the AudioPress Sound Press Sound Edit button Then press CursorPress DSP/EQ button AV Sync SetupPress the Menu button Mode Dolby Pro Logic II ModePress PL II Mode button Button to select ‘MUSIC’Tune in to the desired station Remote Control UnitPress TUNING/CH Listening to RadioMute Function Sleep Timer FunctionAdjusting Display Brightness Convenient FunctionsPoint the remote control toward the TV Press TV button to select TV modeWhen operating a TV with the remote control Press Power button to turn on the TVSymptom Check/Remedy Before Calling for ServiceStore vertically Language Code ListKeep in a cool venti Keep in a clean Lated areaSpecificationsGB HT-Q20 Memo
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