Wyse Technology wyse usb firmware tool manual Wyse Technical Support

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Chapter 1

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Wyse Technical Support

To access Wyse technical resources, visit http://www.wyse.com/support. If you still have questions, you can submit your questions using the Wyse Self-Service Center at http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-WYSE (toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday.

To access international support, visit http://www.wyse.com/global.

Related Documentation and Services

Fact Sheets containing the features of hardware products are available on the Wyse Web site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and download the Fact Sheet for your hardware product.

Administrator and other documentation for your cloud client model are available at: http://www.wyse.com/manuals.

Wyse Online Community

Wyse maintains an online community where users of our products can seek and exchange information on user forums. Visit the Wyse Online Community forums at: http://community.wyse.com/forum.

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Contents Installation Guide Issue PN 883887-35L Rev. aCopyright Notices Contents IvContents This page intentionally blank Kit Contents IntroductionWyse Technical Support Converting Wyse D Class to ThinOS RequirementsProcedures Install Wyse USB Firmware ToolUpdate firmware options Browse to select commandsXml.xml Verifying Thin Client Operation Update the Bios on Each Converted Thin Client Attach a Wyse Conversion Label on Each Converted Thin ClientObtain a Firmware Update Troubleshooting USB Keys Troubleshooting Boot IssuesPage Installation Guide Wyse D Class Conversion to ThinOS Issue