Tut Systems XL-12000B manual Technical Assistance and Customer Support, Maintenance and Repair

XL-12000B

HIGH-SPEED NETWORK MODEM

8.0Technical Assistance and Customer Support

Maintenance and Repair

Tut Systems offers a comprehensive range of customer support services, including technical assistance, installation, and maintenance agreements. For further information and pricing on Tut’s service products, contact your sales representative.

Advance replacement, on-site, or remote technical support are all available 7 days a week, 24 hours a day through the Premier Maintenance Contract program. Extended Warranty options are also available. See your sales representative for details. Further product information is available at www.tutsys.com.

Technical Support

Application notes and answers to the most common functionality, installation, and configuration questions can be found on our web site (www.tutsys.com) in the Service & Support section. If you are unable to resolve any question or believe you have defective equip- ment, contact Tut Systems Monday - Friday 5:00am to 8:00pm (Pacific Time) at (800) 998-4888. If you do not have access to 800 service, please call (925) 682-6510, press “0” and ask for Technical Support.

Equipment Return and Repair

If you are unable to correct a problem or are instructed by Technical Support to return the unit for further testing or repair, you will be provided with directions on how to return equipment. Do not return products to Tut Systems without first obtaining a return authorization number.

Steps prior to shipping equipment:

•Contact the Technical Support department and request an RMA number (return merchandise authorization).

•Write the RMA number on outside of shipping box.

•Units without proper return authorization will be returned to sender.

Return all equipment to:

Tut Systems, Inc., 2495 Estand Way, Pleasant Hill, CA 94523 (925) 682-6510 • (925) 682-2170 fax

8.0 TECHNICAL ASSISTANCE AND CUSTOMER SUPPORT TUT SYSTEMS 13