NETGEAR WNA3100M-100ENS, WNA3100-100ENS Occasional Windows XP Connection Problems, Problem Action

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Wireless-N 300 USB Adapter WNA3100 User Manual

To fix this problem you can:

•Click to open the Smart Wizard. At the bottom of the Settings tab, click Apply. The Smart Wizard tries again to connect to the router and get an IP address.

•Use the Repair function in Windows to try to get IP address.

•Reboot your computer.

If your computer still does not get an IP address, check the router’s DHCP settings. For more help, see the documentation that came with your router.

Connection Status Shows ---.---.-.-

This can occur if you upgraded your WNA3100 v1 software and did not reboot your system. Either restart your computer, or connect to a different wireless network.

Troubleshooting with the LED

Problem	Action

The LED is not lit.	The wireless-N USB adapter is not connected to the USB port correctly,
	or the WNA3100 v1 software is not installed.
	• Remove and reinsert the wireless-N USB adapter.
	• Check the Windows device manager to see if the adapter is
	recognized and enabled. Re-install the WNA3100 v1 software, if
	necessary.
	• Insert the wireless-N USB adapter in a different USB slot on your
	computer if one is available.

The LED blinks, but the wireless-N	The wireless-N USB adapter is trying to connect, but is unsuccessful.
USB adapter is not connected to a	• The router might not be powered on.
wireless network.	• The router and the wireless-N USB adapter are not configured with
	the same wireless settings. Check the SSID and wireless security
	settings.

Occasional Windows XP Connection Problems

Windows XP users who apply Windows XP Hotfix (SP2) Q815485 from the Windows XP Update Service might not be able to connect to the Internet, might have dropped wireless connections, or both when using the wireless-N USB adapter. You can delete this Hotfix from the Add or Remove Programs utility in the Control Panel.

To delete Windows XP Hotfix (SP2) Q815485:

4-3

v1.0, December 2009

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Contents Wireless-N 300 USB Adapter WNA3100 User Manual NETGEAR, IncTechnical Support FCC StatementFCC RF Radiation Exposure and SAR Statements Industry Canada StatementSAR Statement RF Exposure InformationProduct and Publication Details Contents Appendix B Related Documents About This Manual Conventions, Formats, and ScopeRevision History Chapter Installation with Custom Setup What You Need Before You BeginFirst, Install the WNA3100 Software Installation with Custom SetupObserve Wireless Location and Range Guidelines V1.0, December Then, Install Your WNA3100 v1 Adapter No WPS-capable networks in your area V1.0, December Monitoring Wireless Network and the Internet Connections WNA3100 v1 Icon Color Condition DescriptionSmart Wizard Status Bar Understanding the Status BarMeaning Wireless-N USB Adapter LEDRemoving the WNA3100 v1 Software Upgrading the WNA3100 v1 Software V1.0, December Network Connections and Wireless Security Viewing Wireless Networks in Your AreaField or Button Description Joining a NetworkNetwork Tab List of networks displays Creating a Profile to Connect to a Wireless Network Using Push N Connect to Join a NetworkClick Save Profile Setting Up a Computer-to-Computer Ad Hoc Profile Managing ProfilesSelect Computer-to-Computer Ad Hoc for the network type Starting a Computer-to-Computer Ad Hoc Network Connection Select the Computer-to-Computer Ad Hoc network typeAbout Wireless Security WEP. See Setting Up WEP Encryption Security onWireless Network Name Ssid and Security Settings Setting Up WPA-PSK Tkip or WPA2-PSK AES SecuritySetting Up WEP Encryption Security V1.0, December Label Description Monitoring StatisticsStatistics Descriptions About Tab Field Description About Tab SettingsAbout Your Smart Wizard Advanced Settings Get Info buttonCheck button Auto CheckV1.0, December Wireless Network Performance Optimizing Wireless PerformanceOptimizing Your Network Bandwidth Small Office and Home Office Soho Networking Technologies Broadband InternetWireless Assessing Your Network Speed RequirementsTheoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer TimeTroubleshooting Troubleshooting TipsTroubleshooting Your Wireless Connection Connection Status ShowsOccasional Windows XP Connection Problems Problem ActionAd Hoc Mode Is Not Working Correctly Technical Specifications FCC, CEFactory Default Settings Feature DescriptionAppendix B Related Documents Document Link