USER GUIDE
7. Troubleshooting
This section covers:
∙Resetting the units
∙Returning the OSD to the factory default settings
∙Getting the current status
∙Communication Error message
∙Electricity failure
7.1.1 Resetting the units
Resetting can be done from the Update software or from the Smart CAT5 switch.
Resetting through the Update software
Reset the software for the Smart CAT5 Manager or RoC/RICCs when for example the unit hangs or when the mouse fails to work properly. Resetting is done via the Serial port, and avoids the need to shut down the computer.
NOTE! The Reset function does not affect the parameters of the unit settings. To reset the Switch or RICC units:
1.For the Switch, check the Smart CAT5 Switch option. For the RoC/RICCs, check one or more RoC/RICCs.
2.From the Options menu choose Advanced / Reset. The units reset. The system should now be operational.
Resetting from the Smart CAT5 switch
To reset from the Switch press the 2 front panel Select buttons simultaneously. The RoC/RICCs are unaffected by this reset.
7.1.2Setting default values for the OSD
To return the OSD to the factory default settings:
Select Options/Advanced/Set Default. A warning appears, click OK. The OSD returns to the factory default settings.
7.1.3 Getting the current status
If there is a break in communication between the Update software and the system, select Options/Get Status to get the current status of the computers in system.
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