Chapter 3 – Service, Warranty and Tech Support
Extended
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800)
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
Recording Rack Information
Please fill in the following information on your
Model No.: __________________________
Serial No.: __________________________
The model and serial numbers are on the rack.
Please note any diagnostic test results. Use the space below to note the status:
Service
If your tech support specialist decides that service is required, your rack may be sent (freight prepaid) to our factory. Return shipping charges will be paid by
Include the following with your rack:
•A description of the problem.
•Return billing and return shipping addresses.
•Contact name and phone number.
•Check or purchase order number for payment if the rack is out of warranty. (The standard repair charge for your rack is $75. This price is valid at the time of this publication but could change in the future. Check with your technical support specialist.)
•If possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent (see Recording Rack Information).
Send your rack to this address:
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112 ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your rack on the availability of local service and/or loaner units in your part of the country.
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