Multi-Tech Systems MTCBA-G-UF1 Repair Procedures for International Customers, Replacement Parts

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Chapter 5 – Warranty and Repairs

Repair Procedures for International Customers

(Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/COMPANY/contact_us/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check in U.S. dollars drawn on a U.S. bank or your company’s purchase order for repair charges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of the Multi-Tech products.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

Fax:

914 267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

Multi-Tech Systems, Inc. MultiModem® GPRS with USB User Guide

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Contents MultiModem Gprs Copyright 2006 by Multi-Tech Systems, Inc Revision History Revision Date DescriptionContents Warranty and Repairs Product Description and Specifications Product DescriptionAntenna/RF Specifications AT Command InfoPhone Number for the Wireless Modem Network AccessFeatures Application Overview Application TypesBenefits/Features in Applications Functions GSM Modes Class 10. Coding schemes CS1 to CS4Specifications Data/Power Connector USB Series a receptacleAntenna Connection type SMA jack SIM receptacleLED Indicators Installation Mechanical MountingSecure it with screws Inserting SIM/R-UIM Card into Holder GSM Only Connecting the Antenna Part a Preparing the Setup Installing SoftwareWindows XP/2003 Connect the USB cable between the MultiModem and the PC Part B Installing the USB DriverClick Next Click Install from a list or specific location Advanced Part C Associating PC Port with USB DriverThen click Next Part D Installing the Modem INF FileClick Continue Anyway Windows Click on Install one of the other drivers Installation Part C Associating PC Port with USB Driver Part D Installing the Modem INF File Windows Part B Installing the USB Driver Part C Associating PC Port with USB Driver Connecting the Optional Handset Verifying Signal StrengthSignal Strength Verification Mobile PhonetoolsTesting the Configuration AT + Creg ?Troubleshooting Examples TroubleshootingSolutions for error message situations Solutions for no carrier message GSM/GPRS General FAQ How do I make a Gprs Internet connection using Windows?When I do ‘ATD*99***1#’ in HyperTerminal I get an error How do I make an Internet connection to my dial-up ISP?Modem will not answer Which providers can I use?GSM/GPRS FAQ on the IP Stack FAQ for Mobile PhoneTools What is the Mobile PhoneTools program?How do I make an Internet connection? How do I send a SMS message?Safety SafetyGeneral Safety Vehicle SafetyMaintenance of Gprs Modem Your ResponsibilityWarranty and Repairs MultiTech Warranty StatementRepair Procedures for International Customers Replacement PartsReference Information Wireless Modem Reference InformationDisclaimer July

MTCBA-G-UF1, MTCBA-G-UF2 specifications

Multi-Tech Systems has long been a leader in the field of communication technology, offering a wide range of devices and solutions designed to enhance connectivity for various applications. Among their notable products are the MTCBA-G-UF2 and MTCBA-G-UF1 devices, which are designed to provide efficient and reliable connectivity for IoT applications and industrial use.

The MTCBA-G-UF2 and MTCBA-G-UF1 are advanced cellular modem solutions that support both 3G and 4G LTE networks. These devices are built to offer robust performance, ensuring seamless data transmission across various environments. The MTCBA-G-UF2 comes equipped with dual SIM capability, which enhances connectivity by allowing users to switch between different cellular networks effortlessly. This feature is particularly advantageous for mission-critical applications where consistent connectivity is essential.

Both models feature Multi-Tech’s renowned easy-to-use interface, which simplifies the installation and configuration process. The devices support various communication protocols, making them versatile options for a wide range of applications, including remote monitoring, telemetry, and fleet management. Their compact design ensures they can be integrated into various systems without occupying significant space.

One of the standout characteristics of both the MTCBA-G-UF2 and MTCBA-G-UF1 is their support for advanced security features. The devices implement robust encryption protocols, ensuring that data transmitted over cellular networks is safe and secure from unauthorized access. This is especially critical for businesses that handle sensitive information or operate in regulated industries.

Additionally, these modems are designed to withstand harsh environmental conditions, making them suitable for outdoor use. With wide operating temperature ranges and rugged enclosures, they are capable of functioning in various climates and situations. Furthermore, Multi-Tech Systems provides extensive support and documentation, enabling users to leverage the full potential of their devices.

In conclusion, the Multi-Tech Systems MTCBA-G-UF2 and MTCBA-G-UF1 are powerful solutions tailored for reliable and secure cellular connectivity. With their rich set of features, including dual SIM support, multi-protocol functionality, and secure data transmission, they are ideal choices for various IoT applications and industries requiring dependable communication solutions. These modems exemplify Multi-Tech's commitment to innovation and reliability in the ever-evolving world of connected devices.