Use Midiman/M-Audio Resources

In addition to your manuals, we also provide you with the following sources of information:

Read Me Files: In your CD ROM, locate the Midiman/M-Audio product you own and open that folder. Find the appropriate Platform (Windows 95, 98, ME, 2000, Mac OS 9, X, etc.) that the folder may contain for your product. The Read Me Files often contain important information regarding updated drivers or driver installation procedures.

Website: Studies show that over 75% of our calls can be avoided, thereby saving you the hold-time and inherent phone bill, by tapping into the resources our website has to offer. The Midiman/M-Audio web page is also available to you on your drivers CD ROM. There you will find FAQs, Tips & Tricks, and How-To Guides to walk you through installing your product as well as configuring it with some of today’s most popular software applications. You can also find updated web pages on the world wide web at www.midiman.net or www.midiman.com. Go to SUPPORT and browse through the How-To Guides and FAQs to read up on issues related to product drivers.

Gather Important Information

If you cannot find what you are looking for within the Midiman/M-Audio resources, you can call our technical support line. Please be ready to provide the following basic information.

Product Name: Please know the exact name of the Midiman/M-Audio product you own

(make and model— Example: “Midisport 2x2”, “Delta Audiophile 2496”). Tell the tech how long you have owned the product. If you start with the frame of mind of providing basic information, your tech call will go smoothly from the get-go.

System Information: The next most important piece of information is what computer platform you are using—i.e. Is this a Macintosh or a PC, and what Operating System (O.S.) are you running with it Windows 98, ME, etc. or Mac OS 9.1, 9.2 etc.?

Also tell us what kind of processor you are using (Athlon, G4, Pentium, etc.) and how much RAM you have.

If you are a PC user, be prepared to let us know the following:

What kind of chipset does your motherboard has? (Consult your motherboard manual or computer’s manual for help with this).

Are devices such as Modems, Soundcards, Ethernet adapters embedded on the motherboard, or connected via USB, ISA, or PCI. How many PCI/ISA slots do you have and are you using any USB hubs?

Are you recording to IDE or SCSI hard drives?

These are extremely important pieces of information to know when calling us.

Finally, Mac users using OS X must know what their System Administrator Password is.