Symptoms: Please be ready to describe the symptoms to the best of your abilities (crackle, stuck notes, jitter, etc.) and whether or not they are consistent (Do they happen at the same place at the same time —each time? Etc.). You may also want to note when you started experiencing these problems and whether it was related to any specific incident or not.
After gathering this information, please have your telephone near your computer and/or Midiman/M-Audio product. If you’re calling from a cell phone, please prepare plenty of battery power as well as make sure that a cellular signal can be clearly reached where you are calling from. Sit back, try to relax and then dial. Our top-notch technical support team will be ready to help you fix your problems. Thanks for using Midiman/M-Audio products.
