TROUBLESHOOTING AND TECHNICAL SUPPORT
Products are often returned due to a technical problem rather than a defective product. Replacement may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, please contact our Support Department.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact our VIZIO Technical Support Department via email or phone. Please have your VIZIO model number, serial number, and date of purchase available before your call.
Phone: (877)
Email: techsupport@vizio.com Web: www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
There is no power.
There is no sound.
•Press the POWER button on the remote control or on the top of your Sound Bar.
•Ensure the power cord is securely connected.
•Ensure the light on the power adapter is glowing green.
•Plug a different device into the electrical outlet to verify that the outlet is working correctly.
•Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.
•Press MUTE on the remote to ensure the Sound Bar is not muted.
•Press INPUT on the remote or on the top of your Sound Bar to select a different input source.
•If you are using the 3.5mm output from your TV, be sure that is connected to an audio OUTPUT and not audio INPUT. Some TVs use 3.5mm audio INPUT for devices such as computers.
•Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or STANDARD, not VARIABLE. Consult your TV’s user manual for more detailed information.
• Ensure all cables and wires are securely connected.
I hear buzzing or • Connect a different source device (TV,
humming. persists. If it does not, the problem may be with the original device.
• Connect your device to a different input on the Sound Bar.
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