LaCie USB 2.0 user manual Windows Users, Formatting and Partitioning

LaCie Little Disk • Design by Sam Hecht	Troubleshooting
User Manual	page 19

5.2. Windows Users

Problem	Question	Answer
The drive is not recog-	Has the drive been formatted?	Make sure that the drive has been formatted properly. Please see
nized by the computer.		section 3, Formatting and Partitioning.
	Does your computer’s operating	Check your computer’s documentation and see section 3, Format-
	system support the file system?	ting and Partitioning.
	Is there an icon for the drive in My	Go into My Computer and look for an icon and drive letter as-
	Computer?	signed to the LaCie drive. If the drive does not appear, follow the
		rest of the Troubleshooting tips to isolate the problem.
	Does your computer’s configuration	See section 1.2, Minimum System Requirements for more infor-
	meet the minimum system require-	mation.
	ments for use with this drive?
	Is the drive receiving sufficient	Try connecting the USB power sharing cable as described in sec-
	power?	tion 2.3, Connecting the Optional Power Sharing Cable.
	Did you follow the correct installa-	Review the installation steps on section 2.1, Connecting the USB
	tion steps for the specific interface	2.0 Interface Cable
	and operating system?
	Is there a conflict with other device	Contact LaCie Technical Support for help.
	drivers or extensions?
The drive is working	Are there other USB devices con-	Disconnect any other USB devices and see if the drive’s perfor-
slowly.	nected to the same port or hub?	mance increases.
The drive is not run-	Is the drive connected to a USB 1.1	If your drive is connected to a USB 1.1 port or hub, this is normal.
ning noticeably faster	port on your computer, or to a USB	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
when connected via	1.1 hub?	2.0 performance levels when it is connected directly to a Hi-Speed
Hi-Speed USB 2.0.		USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will
		operate at the slower USB 1.1 transfer rates.
	Is the drive connected to a Hi-	Check to see that the Hi-Speed USB 2.0 drivers for both your host
	Speed USB 2.0 port on your	bus adapter and device have been installed correctly. If in doubt,
	computer?	uninstall the drivers and re-install them.
	Does your computer or operating	See section 1.2, Minimum System Requirements.
	system support Hi-Speed USB 2.0?