Warranty Claim Requirements

Appendix E Warranties and Notices

To obtain warranty service, return the defective product, freight prepaid and insured, to your local authorized Kingston dealer or distributor, or to the Kingston factory service center located at 17600 Newhope Street, Fountain Valley, California 92708, U.S.A. You must include the product serial number (if applicable) and a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty period. If you return the product directly to the Kingston factory, you must first obtain a Return Material Authorization ("RMA") number by calling Kingston Customer Service at

(714)438-1810, and include the RMA number prominently displayed on the outside of your package. Products must be properly packaged to prevent damage in transit.

Free Technical Support

Kingston provides free technical support. If you experience any difficulty during the installation or subsequent use of a Kingston product, please contact Kingston’s Technical Support department prior to servicing your system.

Kingston Technical Support can be reached in the U.S. at (714) 435-2639 or toll-free at

(800)435-0640 (U.S. and Canada only). Kingston European Technical Support can be reached from within the U.K. at 01932 738858. Kingston provides other service numbers when calling from Germany 0130 115 639 or fax 0130 860 599, from Austria 0660 5569 or fax 06 607 434, from Switzerland 0800 557 748 or fax 0800 552 182, from France 0800 905 701 or fax 0800 900 910, or from Belgium (in English) 0800 72763.

This warranty covers only repair or replacement of defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any costs associated with servicing and/or the installation of Kingston products.

Disclaimers

The foregoing is the complete warranty for Kingston products and supersedes all other warranties and representations, whether oral or written. Except as expressly set forth above, no other warranties are made with respect to Kingston products and Kingston expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose. In no event will Kingston be liable to the purchaser, or to any user of the Kingston product, for any damages, expenses, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use the Kingston product, even if Kingston has been advised of the possibility of such damages.

Rev. 10/97

KNE24TP/RS User’s Guide - Rev. A01

Kingston Technology Company