Using your broadband product
GB usage allowances
Your new Karoo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’s a web page, an email, a music track or a video clip. Each element of data is a different size and is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). The average text email is around 4KB, a digital photo around 1MB, a music track around 5MB, and a
You can use your broadband connection freely up to your usage allowance. In the event you exceed your allocated limit, you will incur charges for each GB you go over.
Frequently asked questions
How will I know when my usage limit starts and ends?
Your first usage period will begin on the date your service activates. Subsequent periods will follow on from this.
How long is a usage period?
All usage periods run for no longer than a calendar month. Typically, the average usage period lasts 30 days.
How can I check my usage?
Pages
What counts towards my broadband usage?
Usage is the combined total of all your downloads. Uploads are completely unlimited.
How much web browsing and email is included in my allowance?
As much as you want to do! Both these activities only use a small amount of bandwidth, so if you only use the internet for basic surfing and email, we estimate even on our lowest package (Karoo Lite) this equates to an average of
Are the figures quoted above definitive for those types of activities?
No, they are approximations to be used as a guide only. The actual amount of usage for any activity will be dependent on factors such as the websites you are viewing, or the quality and length of music or movies you download.
Although we will notify you if you approach, or exceed your limit, it is a good idea for you to familiarise yourself with the process to check your usage, should you wish to monitor it yourself. The next section explains how to do this in more detail. It is advisable you familiarise yourself with this procedure.
6KAROO TECHNICAL HELP DESK 01482 606 101