Tips for top speeds

Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service.

Tip 2: Check your micro-filters Micro-filters should be fitted to all

your home telephone extensions e.g. your TV set-top box, cordless telephone base stations, dial-up security alarms, analogue modems, or fax machines. Check they are working correctly.

Tip 3: Extension leads and wiring

Some extension leads (e.g. long telephone cables) can cause disconnections and slow speeds. We strongly recommend that if you need to use an extension, it should be a broadband specific extension lead such as the RJ11. However, for optimum service it is not recommended to run any more than 2 metres of cabling, as although you may still be able to use your service over extension cables, the performance is often severely degraded.

Tip 4: Check your router

To avoid disconnections, check the manufacturer’s website of your modem/router for any software updates (which are usually free to download).

Ethernet-based routers provide an ‘always on’ connection, and usually automatically reconnect after a service interruption. They also allow you to connect more than one computer to broadband – wired or wirelessly (depending on model).

Tip 5: Power cycle your router

From time to time, you may need to re-set, or restart your router/ connecting device. We would recommend that every seven days or so, you give your router and internet connection a break and re-set it. If you are having connection problems, this could also help.