Accessory Warranty, If You Need Help | Dish Network DP21 specification

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver, Smart Card, cables and hookups, and non- mechanical components. A one-year warranty becomes effective upon the activation of the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from DISH Network or your local retailer.

If You Need Help

Review this Guide.

Call the DISH Network™ Service Center at 1-800-333-DISH (3474). Have the date of purchase and your customer account number ready.

A Representative will assist you. The Representative will try to troubleshoot any problem you may be having. He or she also will check whether the switch is covered under this warranty.

If the Representative finds that you should return the switch, you will get a telephone number to call for a Return Authorization (RA) number. Before shipping any equipment to us, you must get a Return Authorization number from the Service Center.

You must package returned equipment properly. Follow the instructions that the Representative gives you. Write the RA number in large, clearly visible characters on the outside of the shipping box used to return the equipment. To avoid confusion and misunderstandings, we will return shipments without an RA number clearly visible on the outside of the box to you at your expense.