T E C H
S U P P O R T
Appendix B
B.3 Contacting Technical Support
To contact Digi’s technical support:
• | By Phone: | |
• | By Fax: | |
• | By email: | support@milan.com |
B.4 Expediting Technical Support Service
For faster service when calling our technical support department:
•Be in a position where the computer and the print server are accessible
•Know the type and versions of software you are using.
•Know your hardware specification, including memory and disk space.
•Note any and all error messages.
•Be specific about the problem(s).
B.5 Returning Procedures
To return a unit to Digi:
1.Call technical support at
2.Technical support engineers will work with users to find the problem. If technical support determines that the unit is defective, a return materials authorization (RMA) will be issued by our RMA administrator who will also provide shipping instructions.
Note: It is required that any return has an RMA number or it will be rejected and returned to the sender.