Univex Wireless Headset System setup guide Troubleshooting and Common Questions

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TROUBLESHOOTING AND COMMON QUESTIONS

I can’t hear a dial tone at the headset.

•Make sure your headset is charged.

•Press the Call Control Button on your headset.

•Make sure the Talking (solid green light) on top of the base is illuminated. If not, the headset lost subscription and needs to be re-subscribed. See the User Guide avail- able on line at www.Plantronics/com/SupraPlusWireless.

•Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

•Adjust the Configuration Dial on the left side of the base. Align the “1” on the dial with the ridges to the right side of the dial. If there is no dial tone for setting “1” try the other dial settings. Adjust the Listen Volume Button

on the headset. If the volume is still too low, select another setting on the Listening Volume Switch on the Headset Base.

•If the distortion is still present, lower the volume using the Listen Volume Button on the headset. If the distortion persists, select another Listening Volume Switch setting on the Headset Base.

•Make sure there is 12” between your SupraPlus Wireless base and your computer, and 6” between your base and your telephone.

People I talk to can hear a buzz in the background.

•Move the base further away from your phone.

•Power Adapter is plugged into a power strip. Plug the Power Adapter into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

•Battery is wearing out. Call Plantronics at (800) 544-4660 Ext. 5538 to order a new one.

The Handset Lifter is installed but does not lift

I hear static.

•Make sure there is at least 12” between your SupraPlus Wireless base and your computer, and 6” between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to base or cell phone.

•Your system may need to be reset. See the User Guide available online at: www.plantronics.com/SupraPlusWireless.

The sound is distorted or I hear an echo in the headset.

•Reduce speaking volume by pressing the (–) minor adjustment control button on the base. If the problem still persists, change the Speaking Volume setting. See page 11.

•Point microphone towards your chin.

•Listening volume may be too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.

the handset.

•Be sure the Handset Lifter power cord is firmly pushed into the Handset Lifter jack on the base.

My Handset Lifter operates every time I remove or replace my headset in the base.

•IntelliStand is enabled. To disable this feature, move the IntelliStand switch to the UP position. See page 12.

The call is dropped. (Talk indicator in the headset and base will not be illuminated.)

•Headset lost subscription and needs to be re-subscribed. See the User Guide available on line at: www.Plantronics/com/SupraPlusWireless

14Plantronics SupraPlus Wireless Setup Guide

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Contents Easy Steps Plantronics Supraplus Wireless Package Contents Adjust the Headband Adjust the MouthpieceConfiguration a 2CONNECT Base to Desk PhoneConfiguration B Handset port or Headset port?Charge the Headset for at least 20 Minutes before using 3CONNECT Power and Charge HeadsetConnect Headset Base to power outlet Base Power AdapterAutomatic Handset Lifter Install Automatic Handset LifterConnect Handset Lifter power cord to Headset Base Lifter viewed Start with Lifter From back Determine Lifter position and height settingHandset Lifter Arm Call Control ButtonUse the Extender Arm to Stabilize Handset if needed Position IndicatorIf you do not hear a dial tone Mount the Lifter in permanent positionMuting a Call Using Your Supraplus Wireless Headset with Your Desk PhonePlacing, Answering, or Ending Calls on your Desk Phone Speaking Volume Minor Adjustment Control Adjust Listening VolumeAdjust Speaking Volume IntelliStand Switch Set the IntelliStandTM FeatureMulti-shift Pairing Supraplus Wireless Lights and Tones Base Indicator LightsTroubleshooting and Common Questions Can’t hear a dial tone at the headsetMaintenance Still having problems?Plantronics Limited Warranty Battery replacementPlantronics, Inc Encinal Street Santa Cruz, CA 95060 USA

Wireless Headset System specifications

The Univex Wireless Headset System represents a significant advancement in audio technology, designed to enhance communication in various environments. From corporate settings to educational institutions, this headset system provides a reliable and high-quality audio experience, enabling users to communicate effectively while enjoying the freedom offered by wireless technology.

One of the standout features of the Univex Wireless Headset System is its impressive range. With a wireless connectivity distance of up to 300 feet, users can move around freely without sacrificing audio quality. This feature is particularly useful in large office spaces or classrooms where mobility is essential. The system operates on advanced frequency hopping technology, which minimizes interference from other wireless devices, ensuring a stable and uninterrupted audio signal.

Comfort is a paramount consideration in the design of the Univex Wireless Headset. It features an ergonomic design with adjustable ear cups and a padded headband, allowing users to wear the headset for extended periods without discomfort. The lightweight construction ensures that users can focus on their tasks without being distracted by bulky or heavy equipment.

Another notable characteristic of the Univex system is its battery life. Equipped with a long-lasting rechargeable battery, the wireless headset can operate for up to 20 hours on a single charge, making it suitable for all-day use. An easily accessible charging dock ensures the headset is always ready for use and minimizes downtime.

The audio quality of the Univex Wireless Headset System is exceptional, featuring noise-canceling technology that significantly reduces background noise. This feature is crucial in busy environments, allowing users to concentrate on conversations without distractions. The headset also incorporates high-definition audio drivers that provide clear and crisp sound, enhancing the overall listening experience.

Additionally, the Univex system includes intuitive controls for easy audio management. Users can adjust volume levels, mute the microphone, and switch between devices all with simple touch controls located on the headset. Bluetooth technology expands connectivity options, allowing users to pair the headset with smartphones, computers, and other compatible devices seamlessly.

In conclusion, the Univex Wireless Headset System stands out with its state-of-the-art features, comfort-focused design, impressive range, and superior audio quality. Its versatility makes it an excellent choice for anyone needing a reliable and effective communication tool, whether in a professional, educational, or personal setting. With the Univex Wireless Headset System, users can experience the perfect blend of freedom, functionality, and comfort.
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