Troubleshooting

Problem	Possible Cause	Solution
The UPS does not	Batteries are not fully charged.	Recharge the battery by leaving the
perform expected		UPS plugged in.
runtime.
	Battery is slightly worn out.	Contact CyberPower Systems at
		tech@cyberpowersystems.com

The UPS will not	The on/off switch is designed to	Turn the UPS off. Wait 10 seconds
turn on.	prevent damage by rapidly turning	and then turn the UPS on.
	it off and on.

	The unit is not connected to an	The unit must be connected to a
	AC outlet.	110/120v 60Hz outlet.

	The battery is worn out.	Contact CyberPower Systems at
		tech@cyberpowersystems.com

	Mechanical problem.	Contact CyberPower Systems at
		tech@cyberpowersystems.com

Outlets do not	Circuit breaker is tripped due to	Turn the UPS off and unplug at least
provide power to	overload	one piece of equipment. Wait 10
equipment		seconds, reset the circuit breaker
		and then turn the UPS on.

	Batteries are discharged	Allow the unit to recharge for at least
		4 hours.

	Unit has been damaged by a	Contact CyberPower Systems at
	surge or spike.	tech@cyberpowersystems.com

PowerPanel™ is	The serial cable is not connected.	Connect the serial cable to the
inactive (all icons		UPS unit and an open serial
are gray).		port on the back of the
		computer. You must use the
		cable that came with the unit.
	The serial cable is connected to	Check the back of the
	the wrong port.	computer for an additional
		serial port. Move the cable to
		this port.
	The unit is not providing battery	Shutdown your computer and
	power.	turn the UPS off. Wait 10
		seconds and turn the UPS
		back on. This should reset the
		unit.
	The serial cable is not the cable	You must use the cable that
	that was provided with the unit.	was included with the unit for
		the software and the unit to be
		able to communicate.

TROUBLESHOOTING

Problem

Possible Cause

Solution